WEB-FILE NOT ACCEPTING DOCJMENTS!

Home Forums Member Services WEB-FILE NOT ACCEPTING DOCJMENTS!

Tagged: 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #74633
    cnccarter
    Participant

    Hi All,

    I have been persistently attempting to upload at the necessary documents. For this program to be best the system sure is archaic. I’ve uploaded all the documents and it keeps showing my ta returns aren’t recieved. What should I do now? There is no one willing assist as I have called and waited 30 minutes with no assistance. Surely, there is someone who has encountered this issue that can assist. At this point, I won’t ever progress to scheduling an appointment. This is very discouraging!

    #74669
    Blessed6
    Participant

    Have you emailed the documents to your NACA address email address? I had the same issue early in my NACA, but I began sending using the NACA email address that is linked to you. The email should look like this: emailXXXXXX@nacalynx.com.

    #74670
    cnccarter
    Participant

    Hello,

    Thank you for responding. Do you know where I can find the unique email address?

    #74764
    Blessed6
    Participant

    Your NACA counselor should have shared it with you either by email or document.

    #74773
    TTrumble
    Member

    Hello cnccarter,

    The format for emailing documents into your file is explained during the Homebuyers’ Workshop and is also detailed in your Qualification Workbook. As Blessed6 noted, the address to send documents to is emailXXXXXXX@nacalynx.com. The X’s denote your NACA ID Number. Therefore, if your NACA ID number were 1234567, the email address would be email1234567@nacalynx.com.

    All documents sent must be in the PDF format and sent as attachments to the email. Please make sure to not send more than about 10 to 12 pages in any one email to help insure that they get through to your file and to make them easier to review and place in the proper section of your file.

    Tim Trumble
    Online Operations, NACA

    • This reply was modified 6 months ago by TTrumble.
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.