Unable to schedule appointment after uploading documents

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #74388
    KJames94
    Participant

    Hello,

    I uploaded all necessary documents and it will not allow me to schedule an appointment. It states I need to
    upload my latest tax returns and bank statements. I have already done so.
    I looked on the forum for an answer and most said to change browsers. I have used internet explorer, chrome, safari, and Firefox. It is the same situation with each one. I have followed advice that others have been given when encountering this problem. Also, I think everyone should note that internet explorer is no longer supported.

    What can I do to get this resolved? I have uploaded everything necessary and have tried using several different browsers. It is not a browser issue.

    #74389
    Blessed6
    Participant

    Hello @KJames94. Have you sent the documents to you NACA email? You could also email the documents to your counselor.

    #74446
    samig1313
    Participant

    I am having this same issue.

    #74498
    KJames94
    Participant

    I emailed my documents, no response and no updates. I called and every time I enter my NACA ID, the phone disconnects.

    #74531
    jpatterson
    Participant

    I too am having the same issue. All documents have been added and are up to date. Yet, the system states that I am missing documents, regardless of browser used.

    #74584
    2390169
    Participant

    I’m getting the same error message saying I need latest taxes and bank statements even though I uploaded them correctly.
    This is preventing me from scheduling an appt. Membership services is not answering or responding to email or phone.
    If anyone can get thru or finds a way in please post it so others can benefit.
    thanks

    #76298
    bacarasitecom
    Participant

    Iā€™m getting the same error

    #79916
    jossyrascon
    Participant

    that’s an amazing abc

Viewing 8 posts - 1 through 8 (of 8 total)
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