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  • #68678
    Faith81
    Participant

    Hi Guys

    Why is it that nobody from RED responds to any emails? I have even sent emails to member services regarding this issue as well and got not response. I have emailed my new counselor and no response. I know that everyone is doing the ATD event but is RED part of that and why would they need them? I decided to go with an outside agent (you can see why as they have proved the comments made about lack of response from them is true) but she has been emailing for information and has been trying to sign up for the webinar for agents. She has a list of homes I want to go see and she wont start working with me until she gets clearance from NACA. The new frustration is taking away from my awesome feeling of being qualified. Its great to be qualified but if you cant move forward from there then being qualified wont really mean anything. Who has suggestions or ideas for me??

    #68680
    purdynerdy
    Participant

    Noone is responding to emails, HAND, RED, MCs right now.

    There is an online webinar for real estate agents every Tuesday from 12 pm to 2 pm. If you go to the NACA webpage, click on “Live webinars”. They can register there.

    #68731
    TTrumble
    Member

    Hello Faith81,

    All your real estate agent has to do is go to the NACA website and sign up for the Real Estate Department’s “Introduction to NACA” webinar conducted every Tuesday at 12:00 noon Eastern Time. It’s actually the red “Schedule” button directly across from the green arrow that says “Live Webinars”.

    Here’s a direct link to the registration page that you can copy and send to her:
    https://register.gotowebinar.com/register/1454039661444506125

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #68736
    TTrumble
    Member

    Hello all,

    I’ve had to delete several posts from this thread as it was turning into too much NACA bashing that was coming from an uninformed perspective. We don’t mind a little healthy criticism, but it had gone well past that point. Remember that the Forum is a place to get help and information when needed and to support and educate members in all stages of the process.

    We sincerely apologize for any inconveniences any members have experienced. NACA’s objective is to get you into a home of your own with a truly affordable mortgage with unbeatable terms. Period. When you know all the facts, you will see that we have gone to great lengths to minimize the number of people who would face a disruption as a result of the unprecedented time in which we are living.

    First and foremost, NACA is very fortunate to be considered an Essential Service in not one, but two categories as a financial service and a community oriented non-profit. That means 600 people are still working, mortgages are still being approved and loans are still being closed every day instead of everything being at a complete standstill.

    The six-week series of virtual ATD events are in fact a necessity. At the time the pandemic struck and lockdowns began, we had just finished an event in Savannah, GA, with events in Atlanta, Charlotte, Raleigh and Baltimore yet to come. People all across the country were asking when we were coming to their area, and even several city governments were urging us to schedule events in their locality.

    As a HUD certified agency, we literally cannot turn anyone away. Thousands of people were already expecting us, and now an indefinite travel restriction threatened to deny their opportunity to access the NACA program. Since we were still open, it only would have taken a small handful of complaints to HUD that we wouldn’t let them start the program to put us in more hot water than you know. We had no choice but to devise a way to deal with the people anticipating the cancelled events.

    This is where we were able to leverage our technology to keep things moving forward and creatively handle the thousands waiting for an event. We were able to create an online version of the Qualification Workshop fairly easily, and also create a virtual ATD event that would allow us to work with more than 1000 people each day while still keeping control of the amount of traffic coming through at any one time. This would allow us to handle the volume of the cancelled live events with a limited series of intense, all-hands-on-deck virtual events.

    Yes, it would mean some cancelled appointments and staff members being hard to reach, but that was already happening because the staff from many of our local offices were now forced to work from home even though our offices can easily accommodate social distancing rules. At that point it became a matter of the lesser of two evils. Those still in the qualification process with cancelled appointments could simply register for one of the events to keep moving forward, so those being inconvenienced would in fact be at a minimum. And shifting to a six-day workweek would provide two days each week for counselors to help those who were already qualified, plus Member Services staff would now be on hand seven days a week instead of the normal Monday through Friday.

    Once the immediate crush had been dealt with, we could then look at returning to something closer to normal. When the final event in the current series of four-day events ends on June 21st, the virtual events will change to alternate-weekend two-day events on Saturday and Sunday at least through the end of August. (Yes, we had already thought of that…)

    We don’t want to inconvenience anyone, but we are often caught between a rock and a hard place where the demand for NACA’s services are concerned. So before people start to unleash criticism on NACA’s business management, priorities and so on, please get the facts. Again, we sincerely apologize for any inconveniences. We have worked very hard, and continue to do so, to minimize interruptions in the process for everyone, even though the word “normal” has been all but ripped from our vocabulary.

    One thing that hasn’t changed is that if you have an issue of any kind in the process and need help, all you have to do is ask.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    • This reply was modified 2 years, 2 months ago by TTrumble.
    • This reply was modified 2 years, 2 months ago by TTrumble.
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