Property Specific Letter

[kjenkins79]

Help. I am trying to submit the information for the letter but I am stuck on where to enter the buydown information. I was qualified last week but have yet to be assigned a mortgage counselor and I can not get through on Chat or phone. Any suggestions?

[Nelsont]

Were you qualified at the virtual ATD? Congratulations!

The way it usually works is to email your MC with a request for a PSL and outline all the details in that email.

Who have you called? Have you called your local office administrator? If you have not that would be the first call I make.

[kjenkins79]

@nelsont no I was working with the remote office since January. I have not been assigned a mortgage counselor I have called the local Baltimore office and the Mortgage number and they both roll over to member services. And the person behind the chat keeps providing information for the American Dream Event

[Nelsont]

I went through the Baltimore office! Sam and Cole are great! They know what they are talking about so if they say something you should listen. Ms. Briggs is the office admin. I don’t think I have ever seen her off the phone. So I can only imagine while working from home it’s that much more difficult. Just keep trying :/

[TTrumble]

Hello kjenkins79,

Please email me your name, NACA ID number and Forum Screen name and I will forward your request to the Baltimore office director.

Tim Trumble
Online Operations, NACA
ttrumble@naca.com

[kjenkins79]

@ttrumble. Between me and my realtor we were able to get me assigned to a mortgage counselor about 20mins ago with the help of Ms Geter from the service@naca email address. Thank you all!!

[kjenkins79]

@nelsont. Do you recall where the property specific letter will be at in the webfile or will it be emailed. Do not want to overlook it. Thanks in advance

[Nelsont]

It was emailed to me.

[kjenkins79]

@nelsont @ttrumble can the Property Specific Letter be obtained from the Realtor side and have the buy down information entered. I am getting nervous that someone else is going to put a contract in before I can get this letter as I have not gotten a response or call back after emailing and leaving a message

• This reply was modified 1 year, 8 months ago by kjenkins79.

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