I haven’t heard from my Mc since March 5th. Anything I can do? I’ve sent about 5 emails with no responses. I’ve also emailed services to ask for the manager and left a voicemail for the manager also. She said she was submitting our file back on FEBRUARY THE 16th!!!!!
I am in Arizona
I have not heard back AT ALL.
This is how it went….
May i please have the email and contact information for the manager or supervisor to the Phoenix Arizona office? I cannot seem to get in contact with my mortgage counselor and I have been given a lot of run around. She emails me when she needs more information but won’t respond to the 4 emails I have sent her in the past two weeks.
Here are more details:
4 weeks ago she said she was submitting our paperwork to the bank. It should take 7-10 days. We waited. Didn’t hear back. Two weeks later She sent us an email saying “hurry send me your student loan info HURRY Before underwriting sees your file” we sent it. I sent her 3 emails regarding an update and some other questions I had. No response. Then a week later she asked for upload info for February. I wondered why. At the bottom it says please send by tomorrow so I can submit your file. So we uploaded everything and I emailed back “it’s submitted but I thought it was already submitted three weeks ago” No response. The next day she said she has all of our uploaded info but she had technical difficulties that IT needed to help with and she will try again Monday (March 8)