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    Good afternoon,

    When requesting a new counselor, can you request for one specifically by name? Or does Member Services automatically pick a counselor for you. I am wanting to request a specific remote counselor


    I think you can pick one. There are various legal and security reasons though why this is not advised and even if you submit the request it is not guaranteed to be granted. Keep in mind switching counsellors can only be done once unless you move to another state/city or they leave their position.


    Whew weeeee LOL. Ok. Would I have to reach out to Member Services in order to make this request?


    Hello vana070890,

    Lots of people ask to change counselors, but it is almost never a good idea. Even if you feel you are having trouble communicating with your counselor or things are not moving as rapidly as they should, the only thing you are likely to accomplish is moving your file from your present counselor’s stack to the bottom of the new counselor’s stack, which is almost guaranteed to be just as big, and now the new counselor has to learn yrou file from the beginning when it finally gets his or her attention.

    Additionally, you’ll likely face a setback in getting an appointment. At present some offices may be able to get you in sometime in late December, while others are already scheduled a year in advance, and the situation is no better for remote counselors.

    In short, you’re more likely to just be shooting yourself in the foot by changing counselors.

    It is the office manager or Regional Director who must approve a change of counselor. A National Service Representative does not have the authority. Even if it is approved, there’s no guarantee that you’ll get the counselor you request. With the overwhelming number of people seeking NACA’s services, it’s just not possible.

    Finally, even if you do switch counselors, it is the one and only opportunity you will have to do so unless the counselor leaves NACA. Otherwise the counselor-hopping that would likely happen would actually grind the system to a halt.

    I don’t mean to be a Debbie Downer here, but I have always preached that patience and persistence are the way to succeed in the NACA program, and it definitely applies where your counselor is concerned.

    Tim Trumble
    Online Operations, NACA

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