I really wish there was a way to give feedback. These events are working amazingly to get people qualified, but I don’t understand how counselors can do their job effectively if everyone is all hands on deck for the events, then only have two days to work on all their other files. Mortgage department isn’t available to help and Member Services is limited in how they can help. This doesn’t seem sustainable for the counselors, and I just saw more events announced all the way through August. ?
I’ve been trying to get HAND to work my file, because I know my MC is only available Tuesday and Wednesdays. Another day has passed and I have yet to hear from HAND. So even if I got my rehab budget tomorrow, I will likely have to wait until NEXT WEEK to submit COC. That’s another week wasted. Why continue to overload MC with these events, when their workload is already ridiculous.
That’s what I’m saying. Everyone getting qualified at these events will need their counselors after they are qualified. How is this logistically supposed to work if there were already overworked? Sounds like a recipe for burnout.