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    My partner and I can’t get in touch with our counselor or get through to anyone via email or phone. I have emailed and called our counselor 2x and now it says his email doesn’t exist and have called the LA office multiple times and it will just hang up on me, we emailed the services email no response. Our final hope is this forum or attending the web file again and typing in the chat that we need someone to contact us.


    Hello Mbweaver,

    The fact that the email bounced could possibly mean your counselor is no longer with the company. Please contact our National Queue at 425-602-6222 option 2 to be reassigned.

    As for the web-file we do host a Webinar every Monday from 6-7pm EST. Please visit our website Live Webinars / Click on Schedule / Web-file Overview and Register.

    Tim Trumble
    Online Operations, NACA

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