I need an answer

[kenza]

hello im a naca member since June 1 2012 and , i have been contacting my counselor for about a week now but unfortunately i have no answer, i want to know about my status , she spoke with me last time in the office when i went to volunteer that i will be approved on feb 8 2013 as of now i have not heard from her , and i know that you guys are having a big event at McCormick place on Feb 28-march 4 2013
i did tell her to take off my husband from the naca loan , and she said that everything should be done and you will be approved on the 8 th of February 2013, the reason why im emailing you is that i do not want to wait and wait with no result, i know you are all doing the best and i truly appreciate you program and your employees but things should be done .and i did ask her if i can attend the event at McCormick so i will meet the lenders and maybe talk to the banks directly , but guess what no answer , i need to know what is the next step and move on if my counselor is not emailing me back and answering my questions via emails who should do it ?
i feel ignored , that was not the case from the beginning please let me know what are the solutions and what should i expect from this program from now and on , im really frustrated and confused just thinking about it , im a busy person and i want to be told and acknowledge so i can make decision ahead a time and be prepared
thank you and have a great night i did email you my information Mr: TTrumble

respectfully
kenza

[TTrumble]

Hello kenza,

Your email this morning indicates your counselor has been in touch with you. Obviously, you were not “ignored”. As I am continually advising our members, patience is a must in completing the process successfully.

I wish you the best in your journey to home ownership!

Tim Trumble
Online Operations, NACA
ttrumble@naca.com

[kenza]

yes i was contacted via email this morning and i was taking care of and so far im happy again because my counselor was on vacation and she just got back , so hopefully good news are coming , ty Mr Tim Trumble FOR YOUR FOLLOW UP .
TY

[Author]

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