How to get my files escalated

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  • #76141
    Bdavis1130
    Participant

    Hello is there any way to get my file escalated or sent over to a manager or supervisor. My file is up-to-date and ready to go but my MC is mia and member services reassigned me and my next appointment is in November. I’ve been waiting since Jan to have my file moved over so I can get a pre-approval letter.

    Any advice is greatly appreciated

    #76292
    PJM
    Participant

    Keep calling.

    #76555
    TTrumble
    Member

    Hello Bdavis1130,

    Unfortunately, getting your file reassigned not not being able to get an immediate appointment is not grounds for escalation. As PJM noted, keep calling. Try to reach the office director for help and ask to be placed on a stand-by list to fill in if someone else should cancel their appointment.

    Tim Trumble
    Online Operations, NACA

    #76564
    Bdavis1130
    Participant

    Hey Ttrumble,

    Thanks for responding. I really appreciate it. So what qualifies for escalation then? I’ve been reassigned to a new MC 8 times in since June 2020 and I’ve only meant with 2 mcs both who quit after my first meeting. One in dec 2020 and the other in June 2021. My next meeting is in November 2021. I keep being told to keep calling and there’s nothing that can be done and to be patient. I think I’m doing my part by being patient,continously calling and checking in, keeping my file up to date, etc. But at what point does naca return the favor? How is it okay that I am pushed to the back of the line each time an mc resigns?

    Again, thank you for your response. I understand that you guys are probably overwhelmed, and work in a tough environment. So thank you for all that you do. But what’s the process for those of us who continously keep getting over looked and pushed to the side?

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