How to get my files escalated

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  • #76139
    Bdavis1130
    Participant

    Hello is there any way to get my file escalated or sent over to a manager or supervisor. My file is up-to-date and ready to go but my MC is mia and member services reassigned me and my next appointment is in November. I’ve been waiting since Jan to have my file moved over so I can get a pre-approval letter.

    Any advice is greatly appreciated

    #76143
    apriester1
    Participant

    Call then, option 7 to have your file escalated. Good luck. Not all are attentative.

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