Help! When I first went under contract, our realtor wrote up and docusigned it to me but only had us as the signees. She sent my signed version via email to the agent and the sellers signed via their own docusign. The underwriter is requesting authentication of their esignatures.
The sellers are older and unfortunately not very tech savvy and have no idea where to locate the certificate. Instead they provided their wet signatures instead of the signatures but the underwriter will not accept their signatures to clear the condition. Can anyone advise of what to do from here? I hate to miss out on this contract!