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  • #47807
    mcadd
    Member

    They give you a naca email address after your first meeting but how do I access that? Can I? I have emailed both my MC and the secretary from my private email and no one has responded so I was wondering if I was supposed to use the naca email

    #47810

    It’s email(your naca id)@nacalynx.com say your naca ID is 1234567 you’d email documents to naca1234567@nacalynx.com

    You can’t email FROM it, just TO it.

    #47811
    mcadd
    Member

    ok that makes sense. Thanks – so they just aren’t answering the emails 🙁

    #47814
    TTrumble
    Member

    Hello mcadd,

    Always give your counselor at least one full business day to respond to an email. If you don’t see a response, call NACA Member Services at 425-602-6222 between 8:30 am and 5:30 pm Monday through Friday and they will send your counselor a message to get in touch with you.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    • This reply was modified 2 years, 6 months ago by TTrumble.
    #47843
    mcadd
    Member

    Actually – it has now been one week and I still haven’t heard anything. I will contact member services.

    Thanks

    #47846
    TTrumble
    Member

    Hello mcadd,

    Just for the sake of some extra clarity, sending anything to email(your naca id)@nacalynx.com will get it to your file, and all documents should be PDF attachments. Sending it to that address however will not bring it to the attention of your counselor. Many counselors suggest that you email documents to the address for your file and copy the counselor on the email.

    Also, if you are looking for routine updates on your file such as file status or to confirm receipt of documents, calling Member Services is always better than trying to reach your counselor.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #47853
    Jsophus
    Member

    I tried doing this with the naca email format to upload LOE but I dont see it pending or anywhere in myweb file. . I sent it from my gmail account to my naca email.

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