Customer Service/ Member Service Email

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  • #63267
    ChiaChia
    Participant

    Morning,

    I was trying to find the member service email that we could use if we have issues with our files. I previously came across a thread where NACA customer service had came onto a member’s post and given their contact information for escalations and now I cant find it. I’m supposed to close today but that’s not happening and I haven’t been able to reach the mortgage department these past few days. All BOA requested for lender conditions was a LOX and HOI which they received about a week ago. I reached out to my MC as well about escalating the matter so we shall see. I know they’re backed up but geez.

    #63271
    Peapod0609
    Member

    Based on this post below, I think this is the email you may be referring to: escalations@naca.com

    http://forums.naca.com/?topic=frustrated-need-help#post-62416


    @NACA
    Customer Service @TTrumble can you confirm that is the correct email?

    • This reply was modified 1 year, 10 months ago by Peapod0609.
    #63275
    TTrumble
    Member

    Hello ChiaChia,

    The correct address for NACA Member Services is services@naca.com.

    Escalations@naca.com is only to be used regarding files that are in the escalation process. DO NOT send general Member Services email to this address.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #63276
    TTrumble
    Member

    Hello ChiaChia,

    The correct address for NACA Member Services is services@naca.com.

    Escalations@naca.com is only to be used regarding files that are in the escalation process. DO NOT send general Member Services email to this address.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #63328
    ChiaChia
    Participant

    Thank you @Peapod0609 and @TTrumble

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