A few weeks back we were denied credit access. Since then it’s been hard to reach our counselor. Our real estate agent who is familiar with naca gave us suggestions to be resubmitted. We emailed our MC about the suggestion but she never answered the questions. The email she did send lead me to believe we needed to do our 2020 taxes. We completed them last week and sent another email with no response. We emailed to change counselors. No response. We had an appointment today and the MC never called. I’m not sure which way to turn to at this point. Any guidance would be helpful. I’m really trying to be as patient as possible because i know case loads can get heavy and with the pandemic going on but I don’t know where to go from here.
Have you tried calling the local office and asking to speak to a manager? Keep trying. There aren’t too many reasons to be denied and they all are because the underwriter is looking at something that wasn’t reviewed during qualification.