Counselor is M.I.A

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  • #74723
    Timo
    Participant

    Good afternoon, We are stuck and are receiving no communication with our counselor. We had a meeting set for March 12, 2021 and did not receive a call. I emailed the counselor on March, 16th and still have not heard anything back. I used the live chat to talk to someone who had me call the NACA office and leave a voicemail. They also left an email for him to contact us.

    I just do not know what to do or how to move forward. I understand that our counselor is working from home and that he may have some backlog….but not hearing from anyone is frustrating. Looking for any advice.

    #74735
    TTrumble
    Member

    Hello Timo,

    Try calling the local office during normal business hours and you should get a live person instead of voicemail. That person can schedule a new appointment for you and can also reach out to the counselor for you to provide another reminder to contact you.

    As I have always preached here, patience and persistence are the most powerful tools you have in the NACA program, and being a polite pest is probably the solution you are going to need.

    Tim Trumble
    Online Operations, NACA

    #74754
    Timo
    Participant

    Thank you for your assistance and timely response.

    I have left a voicemail thru the main phone line. I will try thru the local Chicago office and hopefully be able to contact someone that way.

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