Counselor is M.I.A

Home Forums Member Services Counselor is M.I.A

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
  • #74723

    Good afternoon, We are stuck and are receiving no communication with our counselor. We had a meeting set for March 12, 2021 and did not receive a call. I emailed the counselor on March, 16th and still have not heard anything back. I used the live chat to talk to someone who had me call the NACA office and leave a voicemail. They also left an email for him to contact us.

    I just do not know what to do or how to move forward. I understand that our counselor is working from home and that he may have some backlog….but not hearing from anyone is frustrating. Looking for any advice.


    Hello Timo,

    Try calling the local office during normal business hours and you should get a live person instead of voicemail. That person can schedule a new appointment for you and can also reach out to the counselor for you to provide another reminder to contact you.

    As I have always preached here, patience and persistence are the most powerful tools you have in the NACA program, and being a polite pest is probably the solution you are going to need.

    Tim Trumble
    Online Operations, NACA


    Thank you for your assistance and timely response.

    I have left a voicemail thru the main phone line. I will try thru the local Chicago office and hopefully be able to contact someone that way.

Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.