3rd MC same BS

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    Today is the beginning of the American Dream Event in Jacksonville. I received an email and a phone call on 9/24 that stated:

    The office will be closed for the event from 09/27-10/01 and all our appointment are being moved to where the event is held.

    So I emailed my counselor about this on 9/24 since we had a phone follow up and he stated:

    Please disregard that phone call.

    So now the day of my appointment no call no explanation no nothing. If he couldn’t make the phone follow up I would’ve made plans to attend the event. This is my 3rd MC and they just seem to get worst. The Jacksonville office has no type of professionalism whatsoever and there’s no reprimand in place for these type of things. But I guess since there helping us they can handle us any kind of way.


    Hello pgriffin9166,

    Go ahead and go to the event. The Jacksonville event was scheduled on somewhat short notice after a direct request from Congresswoman Corrinne Brown for us to conduct another event before the end of the year. As a result there has been some confusion reagrding appointments for the days of the event.

    Don’t worry about having an appointment, just go the the event at your first opportunity. Make sure to come well prepared (actually, come OVER-prepared) with documents including latest paystubs, bank statements and so on. You will be able to speak with a counselor to get your file moving forward.

    Please contact me with an update afterward.

    Tim Trumble
    Online Operations, NACA

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