May 20, 2020


Tim Trumble – Media Coordinator; Cell: 617-947-2632; ttrumble@naca.com 
Abriel St. Ange – Media Specialist; Cell: 857-529-3220; abriel.st.ange@naca.com 


(BOSTON– May 20, 2020) – Mortgage industry history was made over the past weekend as thousands of homebuyers were counseled in the first of a series of massive virtual homebuying events.  NACA, America’s largest HUD certified counseling agency, conducted the entirely online event in which buyers were given access to NACA’s extraordinary mortgage: no down-payment, no closing costs, no fees at a below market fixed rate (3.125% 30-year and 2.375% 15-year as of 5/19/20). 

More than 7,500 people were counseled during NACA’s first-ever virtual Achieve the Dream Event over four days, May 14-17.  NACA made use of its state-of-the-art technology to allow thousands of primarily low- and moderate-income homebuyers to access NACA’s Best in America mortgage program to buy a home with the best terms in the country. Many were NACA Qualified (i.e. pre-approved) the same day, all without leaving the comfort and safety of their homes.

By making use of webinars, videoconferencing and electronic document submission, homebuyers were able to complete NACA’s process to be qualified for NACA’s unequaled mortgage product. The virtual Achieve the Dream event used the same four basic steps as their live Achieve the Dream events conducted across the country the past two years. During the virtual event, homebuyers:

  • Attended an online version of NACA’s Homebuyer Workshop to learn how the NACA program works and to learn how to become NACA members.
  • Uploaded required documents to their NACA file.
  • Met with a NACA counselor by videoconference to review readiness for homeownership and an affordable payment.
  • Met with a NACA underwriter by video conference or phone to be NACA Qualified (i.e. pre-approved) or their next steps.

NACA, with $15 billion of this outstanding mortgage, uses character-based underwriting instead of credit scores to qualify buyers. As a result of the phenomenal success of the first event, additional events are scheduled through May with more coming in June to meet the greater-than-expected demand.

Comments from just a few of the many people qualified at the virtual Achieve the Dream Event:

Shanetta Little, New Jersey: https://vimeo.com/419429758

Michelle Gutierrez, California:  https://vimeo.com/419332120

Akele Gause, North Carolina : https://vimeo.com/418986325

Nyeisha Morris, North Carolina: https://vimeo.com/419150194

NACA Founder and CEO Bruce Marks said, “Just as with our live events, our counselors and underwriters were staying until one o’clock in the morning to make sure every single person was helped. Nothing like this has ever been done before in the history of mortgage lending, especially at this scale. Even during the pandemic, NACA is continuing to create new homeownership opportunities on a massive scale while still protecting the health and safety of the participants and staff.”

Registration for the second and third virtual Achieve the Dream Events May 21-24 and May 28-June 1 is already full, and the series will be continued well into June.

Bruce Marks continued, “The online Achieve the Dream Events are going to change the mortgage industry as we know it and make affordable homeownership available to more people than ever before. Even more homebuyers will now have the opportunity to take advantage of the unbeatable terms of the NACA program and do so on a scale never seen before. 

Media links:

Fox 4 Dallas: https://youtu.be/0yYV3AODw7A?list=PLOKHTNNOOuimIC1fm8sxnjg4OzHIIeY5B
CBS 3 Philadelphia: https://youtu.be/-Bfbjdui0_A
Maria Lara Testimony: https://youtu.be/L2uUrtDVBhU?list=PLOKHTNNOOuimIC1fm8sxnjg4OzHIIeY5B
CNBC at Miami Event: https://www.facebook.com/watch/?ref=external&v=564349637328357

Information and registration for Homebuyer’s Workshops and the Achieve the Dream Events are on www.naca.com.


Started in 1988, NACA is the largest HUD-Certified nonprofit, community advocacy, and homeownership organization in the United States. NACA has been the forefront in fighting predatory lending and has been the most effective organization in providing affordable solutions to over 250,000 homeowners.  NACA provides the best mortgage in the country through its 48 offices nationwide. NACA’s founder and CEO Bruce Marks was named Bostonian of the Year for 2007 because of his work in getting the major lenders and servicers to modify home loans. He has also testified before Congress on numerous occasions including September 12, 2000—being one of the few to sound the alarm of the pending mortgage crisis. For more information, please visit www.naca.com.

By TTrumble

Online Operations Team and Forum Administrator for NACA. Based in the NACA National Counseling Center in Charlotte, NC.

  1. Hello, I attended the workshop on 5/16/20 and received my member ID. I have most of my documents uploaded and I am still working on uploading. I have attempted to call the Buffalo office as well as member services at 425-602-6222 to schedule an intake appointment. Every time I call the call automatically disconnects. Can I get any advice on how I can schedule an intake appointment please.

    1. Hello johnsontfam,

      With our offices still closed to the public and many of our staff members working from home, most of our office phones are rolling over to NACA Member Services. You can call Member Services directly at 425-602-6222 for help scheduling an intake appointment, or you can register online for a spot in the final week of our virtual Achieve the Dream Events, June 18-21. You can register at https://www.nacalynx.com/naca/webfile/member/event/eventType.aspx?txtEvent=AU

      Tim Trumble
      Online Operations, NACA

  2. Hey there. This truly is an awesome event. However, Each year it seems that the current members get deprioritized by MCs having to tend to new prospects from the ATD events. Is there a second chain of assistance for members already qualified and looking? We were just told that we have to wait 2 weeks for the MC to review 1 document due him needing to process the ATD flow. Any feedback is appreciated. Thanks.

    1. Hello Jenise Taylor,

      I suspect you are misinterpreting things a good bit. Nobody is ever “deprioritized” in favor of anyone else. The fact is that NACA is often stuck between a rock and a hard place because of the huge number of people seeking our services.

      Very simply, NACA is not allowed to turn anyone away regardless of how many people come to us or how overburdened we may become. We have hired hundreds of new counselors over the past few years and continue to hire more nationwide, created our Remote Counseling program to help alleviate the load on our busiest offices and even created our Achieve the Dream events, both live and virtual, to work with literally thousands of people in a very streamlined environment over the course of just a few days. Even so, the demand continues to grow. NACA will submit more bank applications for our members in July than ever before in our history. It is already clear that 2020, regardless of all the unrest and upheaval we are all experiencing, will be the biggest year ever for the NACA Purchase Program.

      As such, having some sort of “second chain of assistance” makes no sense, since we need all-hands-on-deck every day. Fifty-hour-plus workweeks are the norm and counselors have to budget their time extremely tightly to maintain an efficient workflow. Counselors must handle tasks in the order in which they are presented to treat everybody fairly.

      This is why I have always preached patience and persistence, and being a “polite pest”, as absolute requirements for success in the NACA program. Contact your local office on a regular basis and ask if you can be seen by your counselor if there are any cancellations, and send your counselor an occasional email asking him or her to squeeze in a review of that document if they get the opportunity. Patience may be a necessity, but there’s nothing wrong with being the squeaky wheel and staying top-of-mind with your counselor. (Just be nice about it!)

      The bottom line is that the NACA program may not be fast or easy, but the results will be well worth it when you get the keys to your new home.

      Tim Trumble
      Online Operations, NACA

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