It’s good to get confirmation from people you have gone/going through the process.
How did you guys get the statement? Where there a template/form/statement that you were able to print out from your student loan servicer ? Or did you call-in and speak to someone who faxed/email you a statement specific to your case?
My MC emailed me today and I told him, and he said that he was going to check to see how do we proceed moving forward. He is new as we were his very first clients that he has helped out of training. Both MC’s in our office are fresh from training, but he has been very responsive in our communication and very honest about not knowing the nuances of the program.