Why is member services closed

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  • #69143
    jenmolette123
    Participant

    Good Morning

    Does anyone know why member services is closed yesterday and today? The recording says members services is closed followed by their normal business hours of Monday- Friday from 8am-5pm.

    What’s going on?

    #69146
    zecarey
    Participant

    Hello,

    NACA is currently holding their achieve the dream seminars over the weekends for the entire summer. Since they are working on the weekends, their offices are closed every Monday.

    #69147
    TTrumble
    Member

    Hello jenmolette123,

    Member Services is working in support of the Achieve the Dream events in addition to trying to keep to as normal a schedule as possible. However, during the current six-week series of events that will end on June 21st, they and most NACA offices will be closed on Monday so staff can get at least one day off per week.

    Normal hours w3ill be in effect Tuesday and Wednesday, and extended hours will be in place for Thursday through Sunday.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #69150
    jenmolette123
    Participant

    Hi Tim

    Thank you. What do I do if I can’t get in contact with my mortgage counselor. I have emailed them several times and called member services and the member service rep sent them messages but I still am not getting a return phone call from them

Viewing 4 posts - 1 through 4 (of 4 total)
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