Why is HAND taking so long?

Home Forums Purchase Program Why is HAND taking so long?

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    I been Clear to Close final since 7/2.. however, HAND department is holding me up from closing. I don’t understand why I’m waiting on hand if my seller fixed all my repairs, I have no wish list, no rehab, and I past my re-inspection and termite inspection. keep in mind I turned in all this paperwork 3 weeks ago!! @TTrumble can you please help me with this! My closing date was 6/30 and I’m still Waiting!!!


    Hello tdm27603,

    The HAND department is working at a significant disadvantage right now as they had to make an emergency shift to a work at home model when someone in the San Antonio staff was exposed to the virus. Many of the staff members did not have work at home capabilities, which had to be suddenly created for them.

    Even with work at home capabilities, they have fewer resources since they are working with laptops instead of their normal desktop computers and also do not have access to their office phones.

    Please continue to email your HAND coordinator and the general HAND department mailbox at hand@naca.com. The HAND team will be in quarantine for another ten days or so, but they are doing their absolute best to keep things moving while forced to work under limited conditions.

    Tim Trumble
    Online Operations, NACA


    Thank you. I will pass this information to my realtor.

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