Tagged: Document issues
August 24, 2015 at 12:03 pm #28928
Sent sensitive documents to my “personal email” address as instructed on my webfile (and after being totally unable to upload these docs to the actual webfile). 4 days later, docs not showing up in webfile. Call to Member Services (2x) gets me a member service representative who states “because I used a Mac computer, documents sent through my gmail (INTERNET BASED EMAIL) would never come through to NACA systems because Mac is incompatible with the system.” This explanation makes absolutely no sense whatsover, not to mention that if this,however unlikely, was the case (and this problem has happened to many people other than myself per member services rep) that there would be some sort of notice on the webfile site alerting people.
Will someone from IT please contact me on this forumAugust 24, 2015 at 8:42 pm #28931
When emailing documents to your file, all documents must be .PDF (Adobe Acrobat) files, and may not total more than 10mb in total size. Other document formats and any email message more than 10mb will be automatically rejected. If the documents are to big to send in one email, please send them in multiple emails so they are below the 10mb limit.
Online Operations, NACA
email@example.comSeptember 1, 2016 at 1:18 pm #33955
I have also been having a similar problem. I upload the docs, it shows in the system, my coordinator that i am working with says she got them, then requests that I send the same docs again. I have emailed my docs to her, uploaded again, she says she got them, then does a new request for the same docs again. Is there a better way to go about this?September 1, 2016 at 3:38 pm #33961
Actually, you are not experiencing a similar problem. Because there are typically a very large number of documents in a NACA file. As such, it is sometimes more efficient for your counselor to ask you to re-send a document, making it “top of the stack” rather than click through the file to locate the document.
In other words, a request to re-send a document is a good thing because it means your counselor is actively working on your file and is trying to get it completed as soon as possible.
Many people will store electronic versions of their documents on a flash drive so they can be re-sent at a moment’s notice. Giving your counselor you full cooperation on your file regardless of how strange it might seem, is always the best bet for getting your file progressing as quickly as possible.
Online Operations, NACA
firstname.lastname@example.orgNovember 10, 2017 at 2:10 am #39315
I’m a new NACA member and I’m in the process of uploading my documents to the webfile. As requested I am uploading only .pdf files however I have come across three problems.
1) When I select submit I get an error that roughly states “only PDG, TIF and JPEG files are accepted”
2) When I select “back to status” and review the pending items and select the “W2 pending item” I get the error “Sorry the page that you’re accessing does not exist. Please click http://www.naca.com to go to our website”
3) Items that I have not yet completed are recorded as completed under the “completed Items” section.
Can anyone explain what’s going on? Is it possible that I am doing something incorrectly or should I just pull together hard copies of everything and just submit it in person at my intake meeting?
Thanks in advance for your help!!
You must be logged in to reply to this topic.