Where are my docs?

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This topic contains 4 replies, has 4 voices, and was last updated by  Jennifer 1 week, 1 day ago.

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  • #28928

    meita01
    Member

    Sent sensitive documents to my “personal email” address as instructed on my webfile (and after being totally unable to upload these docs to the actual webfile). 4 days later, docs not showing up in webfile. Call to Member Services (2x) gets me a member service representative who states “because I used a Mac computer, documents sent through my gmail (INTERNET BASED EMAIL) would never come through to NACA systems because Mac is incompatible with the system.” This explanation makes absolutely no sense whatsover, not to mention that if this,however unlikely, was the case (and this problem has happened to many people other than myself per member services rep) that there would be some sort of notice on the webfile site alerting people.

    Will someone from IT please contact me on this forum

    #28931

    TTrumble
    Member

    Hello meita01,

    When emailing documents to your file, all documents must be .PDF (Adobe Acrobat) files, and may not total more than 10mb in total size. Other document formats and any email message more than 10mb will be automatically rejected. If the documents are to big to send in one email, please send them in multiple emails so they are below the 10mb limit.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #33955

    Randkcope
    Member

    I have also been having a similar problem. I upload the docs, it shows in the system, my coordinator that i am working with says she got them, then requests that I send the same docs again. I have emailed my docs to her, uploaded again, she says she got them, then does a new request for the same docs again. Is there a better way to go about this?

    #33961

    TTrumble
    Member

    Hello Randkcope,

    Actually, you are not experiencing a similar problem. Because there are typically a very large number of documents in a NACA file. As such, it is sometimes more efficient for your counselor to ask you to re-send a document, making it “top of the stack” rather than click through the file to locate the document.

    In other words, a request to re-send a document is a good thing because it means your counselor is actively working on your file and is trying to get it completed as soon as possible.

    Many people will store electronic versions of their documents on a flash drive so they can be re-sent at a moment’s notice. Giving your counselor you full cooperation on your file regardless of how strange it might seem, is always the best bet for getting your file progressing as quickly as possible.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #39315

    Jennifer
    Member

    I’m a new NACA member and I’m in the process of uploading my documents to the webfile. As requested I am uploading only .pdf files however I have come across three problems.

    1) When I select submit I get an error that roughly states “only PDG, TIF and JPEG files are accepted”
    2) When I select “back to status” and review the pending items and select the “W2 pending item” I get the error “Sorry the page that you’re accessing does not exist. Please click http://www.naca.com to go to our website”
    3) Items that I have not yet completed are recorded as completed under the “completed Items” section.

    Can anyone explain what’s going on? Is it possible that I am doing something incorrectly or should I just pull together hard copies of everything and just submit it in person at my intake meeting?

    Thanks in advance for your help!!

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