VOE request

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  • #66763
    kjenkins79
    Participant

    So here my dilemma, I work for the government and we have gone to telework. I needed an updated VOE. The initial contact who completed them, has now been assigned a different task to do. She provided me with an email address dictated to financial disclosures. Up until the 30th my counselor was responding to my emails pretty promptly. My issue is I have not been able to verify that he has received and or sent to the email. They are only going into the office physically 1 day each pay period and that day is on Tuesday. Any suggestions on how to determine if his office has been closed? Not sure what office he is in as I am doing remote counseling

    #66764
    Nelsont
    Member

    @@ttrumble has mentioned only 9 offices are closed and they are in mostly California and maybe ny/nj?

    #66765
    kjenkins79
    Participant

    @nelsont I seen the list if offices closed, my issues is that I do not know where he is based at as I am doing remote counseling

    #66766
    Nelsont
    Member

    Well everyone is doing remote counseling. Do you mean there’s no local office near you? If that’s the case I’m pretty sure all actual remote counselors are in the Charlotte nc hq building.

    #66767
    kjenkins79
    Participant

    @nelsont I’m in MD, but I was opted for remote counseling after my workshop class so I have only communicated via phone/email

    #66768
    Nelsont
    Member

    If you opt for remote counseling they are all in the Charlotte hq I believe…not the Charlotte local office which does Charlotte area in person counseling but the office that does underwriting. Otherwise you will be in either the Baltimore or DC office. All of those locations to my knowledge are “open” during regular business hours.

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