Standstill with UW and not getting answers

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    Long story short…AFTER I submitted the LAST of my UW conditions, my counselor sends me an email saying I cannot qualify based on the fact that I’ve been at my current employer for 1.5 years, 2 years in June. I would have to wait until June to qualify. I was told by THREE different counselors, including him, that I’d still be able to qualify with an exception once my file is complete. He instructed me to send proof that I was unemployed due to being my father’s sole caretaker until his time of death; I also had a high-risk pregnancy at the time, but the main reason for being unemployed was my father’s condition. He also instructed me to send in a work history with proof and then he could submit my file to an upper UW and see if they would override. I asked him what could I send as proof, especially since my father passed (death certificate?)…and three days later, still no response. The 1st time I asked he only responded with an apology saying he thought UW would make an exception. I’ve been VERY patient with NACA throughout this frustrating process and all that has occurred with my counselors, but this takes the cake. I’m still willing to do the work buthow can I proceed if there’s no communication from my counselor’s end? If there’s no way to get qualified at all, he could at least tell me. These are the types of things that make me want to use another program. I understand things happen but why not communicate with members who put in the work?

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