Qualification conditions/ Lack of communication/Discouraging process

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #69943
    Rgb8384
    Participant

    Good day-

    I’ve been with Naca since January 2019. I attended ATD event May 22nd 2020 and was told they wanted to submit my file but since I had a one on one appt with counselor I was advised to wait until then which was June 4th 2020 and I received no call and contacted Services@naca.com and was advised to attend another ATD event which occurred June 20th and I then was submitted to underwriter, which came back with 2 conditions and I didn’t receive a call from counselor to review so I uploaded documents to my webfile,sent to emailXXXXXXX@naca.com, Counselor and services@naca.com left numerous messages for counselor going back a 3 months and no response. I decided to call member services and after being on hold for 1 hour and 30 mins I was advised that my counselor is no longer with NACA and was told to attend ATD event SEPT 20th. Is this real??? this is very discouraging. I have to wait 3 months for my Qualification conditons to be looked over

    #69969
    TTrumble
    Member

    Hello Rgb8384,

    Please refer to the email you received this afternoon from our Orlando office.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #69990
    Rgb8384
    Participant

    Hello TTrumble-
    I contacted my local office and was advised the same. So even though I completed intake and I’m in qualification process and completed my conditions. I must wait 3 months for review? Next ATD is October 3rd. I already attended two of them. In the past two months.

    #70002
    MortgageGuy
    Participant

    Are they asking you to wait until October?

    #70015
    kc
    Participant

    Hi @TTrumble. I have a similar question. I have submitted the documents/conditions and I haven’t heard back from my MC. I attended the ATD event last month, my file was quickly submitted and came back with a few conditions. I have submitted all the conditions and sent a few emails to my MC and also reached out to member services. It’s been 10 days since I uploaded/emailed the necessary documents. But my file hasn’t been resubmitted. I was wondering the same thing, do I sign up for the next ATD event in September?
    Please help.

    #70024
    Rgb8384
    Participant

    My issue is why do members that were submitted and in Qualification process must wait so long and been very responsive in submitting documents needed. I understand the pandemic and lack of staff members but why such a long wait. I don’t understand.

Viewing 6 posts - 1 through 6 (of 6 total)
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