Our MC submitted our file for qualification 2 weeks ago. I thought that the process only took 3-5 days upon submission. Are the underwriters that backed up? When they are backed up is it normal for them to take two weeks or longer? I know patience is the key to NACA. I just wanted some general information.
The underwriters are backlogged, and it’s not just from the Achieve the Dream events. Like the rest of the real estate and mortgage industries, summer is the busiest time of year, so the workload gets bigger. Add to that the still-increasing demand for the NACA program in general (which is actually why we created the events, to help ease the burden and backlog), it’s just scramble time for the underwriters, period.
The events have actually helped speed the process along as they were meant to do. With the on-site team of underwriters and a “back room” team in Charlotte all putting in 16 to 18 hour days (seriously) during the events, they are cranking out a LOT of work! And yes, we have hired a bunch of new underwriters over the past year and a half! It’s just simply that big of a job to do…
That being said, if it has been two weeks, you definitely need to contact your counselor and NACA Member Services and be a “polite pest” about where things stand.