Office Closed Message During Business Hours/Action Plan is Inaccurate

Home Forums Member Services Office Closed Message During Business Hours/Action Plan is Inaccurate

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #3379
    mcgtickle
    Participant

    I just received a message that the (888) 495-6222 “office” is closed even though I am calling during business hours 7:15 pm cst????
    My web file says that my file is complete and that the UW has all the documents. My action plan still says that the servicer requires a quit claim deed. B of A just called to tell me that what they need is a registered copy of the quit claim deed. I had apparently uploaded the wrong copy. So how do I know what is going on?

    #3380
    TTrumble
    Member

    Hello mcgtickle,

    The number dialed is our missed appointment line, and should not be used unless you have a scheduled telephone appoinment and the call has still not come 90 minutes after the schedule dppointment time. Why you got the message you did I cannot explain.

    The correct number to use is 888-404-6222, then select option 4 to reach a member services representative. Please try again at this number.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.
Follow us on Facebook RSS Feed Follow us on Twitter