No Response for weeks – MC

Home Forums Purchase Program No Response for weeks – MC

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  • #66177
    foxleo
    Participant

    I have been attempting to reach my MC with no response. I contacted about scheduling an appointment in January in which he stated I did not require one as he could approve my file via phone. I reached the savings goal in mid February and my MC stated he would call after my documents were updated in my file. I updated my file and still have not received a response to multiple emails still requesting a telephone appointment date/time. After multiple requests to confirm a telephone appointment date and time went unfounded I reached out to member services last week who stated they created a ticket. MC has still not responded to ticket. After expressing the need for escalation, member services forwarded me to local office manager, who has also has not responded to multiple voicemails I’ve left. My MC has failed to respond to my request to revaluate my file as my PITI and payment shock are not accurate according to my savings. My MC and subsequent staff are infringing on my home buying process and causing me to miss out on several properties I have been interested in because I cannot get a real response about potential miscalculations and errors by my prior MC. There has been a complete mismanagement and deterrence from what NACA lists as its general protocol for eligibility as well as employee conduct/communication. I have been diligent and patient with this process but the failure of my MC as well as his boss to respond to and answer basic inquiries is absolutely absurd at this point. I am hoping that someone here can assist or further escalate my case to someone who can actually address my issues. Thank you

    #66178
    Nelsont
    Member

    Send everything via email to your nacalynx address and copy your MC. Call the local office and ask to schedule an appointment.

    You can also just walk in. The policy is that walk ins have to be seen. You will wait in overflow until either someone doesn’t show up or after the last appointment is over. So you will be there likely a few hours and may not even be seen until after they close. But you will be seen so that’s a way of guaranteeing an appointment.

    At the risk of sounding a little defensive, I understand mistakes get made but, I want to make sure you understand your piti and payment shock. Your monthly mortgage payment must also include your taxes and insurance and any home owners fees. So if you are approved for a $1000 piti you cannot get a $1000 mortgage – you are looking at maybe a $700 mortgage. But that extra 300 gets put on the same bill and this is non negotiable. Your piti is based on your base pay. Overtime does not count. Part time or 2nd jobs do not count unless you can prove 2 years of consistent hours and income that doesn’t go up and down.

    Your payment shock is viewed as a trial mortgage payment. If you have extra money one month and double pay your mortgage and then next month skip it the bank will start the foreclosure proceedings. If you are $10 short that’s a missed payment. The only way to “skip” a payment is to pay it off completely. As such your payment shock has to be a minimum saved every month without fail until the day your close. It cannot be averaged. You cannot simply put money in a separate account if your other bank accounts don’t also grow. You can look at it as NOT an account with your payment shock BUT rather your total assets or net worth. Your payment shock is also the difference between your current rent and your piti. If that difference is small or negative they want $200 minimum payment shock.

    Hopefully this helps you out. I wish you well. Let us know how everything goes!

    #66179
    foxleo
    Participant

    Hey Nelson – thanks for the quick response. I have called the office for an appointment multiple times and no answer, which is how I kept getting rerouted to member services. No one told me that I could be seen if I walk in. If no one contacts me that will be my next mode of contact – thanks for letting me know that’s even an option.

    I understand my PITI and payment shock. My realtor has done the workups on a few of the properties I was interested in (to include taxes, insurance and fees) so that I know how to not exceed the PITI. My issue is that I was told my PITI is based off my payment shock which is not accurate to the amounts I have been saving and paying in rent consistently (I have been doing payment shock since Oct 2019 – present). When I asked my MC about it, he said that it was incorrect but that he didn’t have the time to look at my file at the moment to reassess and would at the telephone appointment (the appointment I have been unable to schedule for weeks). Without him reassessing, I have not been able to genuinely look at properties that are within my affordability. I do not have overtime nor a second job, just consistent government income that I have reduced miscellaneous spending on in order to have a consistent payment shock. Unfortunately this is not a case of misunderstanding. Thank you for your insight it’s appreciated!

    #66184
    Peapod0609
    Member

    @2BLESSED congratulations! Did you close yet or at least get a closing date and time?

    #66186
    Peapod0609
    Member

    Sorry for the above reply, I meant to write that in another thread! Not sure how that happened!

    Just know that the MC’s are overworked a bit and have very heavy workloads. Seems you have talked to Member Services and the office manager and hasn’t worked either. If that does not work, and your MC and their manager are not helping you out, you can also try reaching out to a regional manager.

    Speak to member services and ask to speak to the regional manager, they can get you in contact with them. I had to do that once, and it got my problem resolved.

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