NACA Agent Expectations

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This topic contains 3 replies, has 2 voices, and was last updated by  atlcharm 5 months ago.

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  • #39912

    atlcharm
    Member

    Hello, I don’t want to come off as harsh, but I feel like the service I am getting from my agent is not up to par. I know NACA employees, in general, are overworked, so I expect a decrease in service to a certain extent. But I feel my agent is very relaxed and in this market, I am afraid I am going to miss out on a home waiting for her to respond. NACA RED said to give all NACA contacts 48 hours to respond. Does this include agents? My agent definitely takes 2 full days to respond but with no additional information, always something such as I will get back with you or I will update you. So even though I’ve been texting and emailing her since the 4th we have gotten nowhere because each time she says I will update you, she doesn’t. I will follow up and get nowhere. Supposedly we are going out to view homes tomorrow, I hope it actually happens. How often should we be communicating with our agent and how often should the response be a fruitful response vs “I’ll update you.” Going out to see homes once a week is not enough. Thoughts? I feel like I should request a new agent. If I could get into the homes without the agent I would do that and just tell her to write up the contract. But I can’t, so I have to wait on her and meanwhile homes that I am interested in end up going under contract because I can’t get my agent. Please help.

    #39913

    atlcharm
    Member

    I wonder if I should even bother to request another NACA agent if the service will be the same. If I were to find out the name of a naca agent that someone recommends would naca let me choose that agent, or is it a random assignment?

    If not, I’m thinking of going with an outside agent that is familiar with NACA.

    #39917

    futurehomeowner15
    Participant

    Hello. I am in the ATL area and my appointment with my NACA agent is this coming March. I know this office is very busy and hoping I do not experience similar issues as you with my NACA realtor. It may be to your advantage (and mine as well) to find a NACA approved realtor that has more time to look for homes with you.

    #39934

    atlcharm
    Member

    So far things have improved. I wish you the best as well!!! What area of Atlanta are you looking in, if I may ask?

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