Log in Issue – Stuck on Security question

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This topic contains 6 replies, has 3 voices, and was last updated by  Randkcope 10 months, 2 weeks ago.

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  • #32760

    Every time I try to log into my account I get as far as the security question page and the website wont let me proceed. I’ve answered and re-answered the questions, saved, and even reset my password. I’ve called my local NACA branch and tried the online chat who’ve also reset my password. Finally the online chat person mentioned that the website was being updated but could that be the reason for the security question loop?

    #32903

    TTrumble
    Member

    Hello Ballerhappygirl,

    The recent website updates were not related to log in functions in any way. I suspect your issues may be because of the browser you are using. The NACA website is optimized for use with Internet Explorer. While I have never personally had an issue using Google Chrome or Safari, I have heard reports of issues with those browsers as well as Firefox.

    Using Internet Explorer or the new (MS) Edge browser may be the solution to your problem.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #32921

    I called and someone was able to figure out that since there are two names on the account, they had to reset the security questions for both. That seemed to do the trick. Thank you for your response!

    #32926

    TTrumble
    Member

    Glad you got it resolved!

    #34869

    Randkcope
    Member

    I am also having the security question. We reset my password, and I am still stuck on the security questions. I cannot download Internet Explorer as it is no longer a supported platform by Microsoft for Mac. What suggestions do you have? I tried using Safari, as well as plugins, but still cannot make it past the security questions. I also tried logging in on a PC at work and still had the same issue.
    I could use some assistance

    #34870

    TTrumble
    Member

    Hello Randkcope,

    Please call NACA member Services as Ballerhappygirl did, at 425-602-6222. Let them do a password reset for you and see if that helps you as it did for her.

    For your Mac, you will probably want to upgrade to the new Microsoft browser, Edge. It is the successor to Internet Explorer and is fully compatible with the NACA site.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #34878

    Randkcope
    Member

    I already did the password reset and that did not work. I will look into the microsoft edge. Mu housing coordinators supervisor finally returned a phone call and is also looking into it.

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