Issue with uploading documents

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  • Author
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  • #66782
    TLM1972
    Participant

    Anyone have experienced issues with uploading documents to your web file? If so, how did you handle? When I try to upload my W2’s it bring up the screen for other income. Any thoughts?

    #66783
    Alikay
    Member

    Email it to your webfile: emailxxxxxxx@nacalynx.com
    Xs are for your NACA ID. Sometimes though you have to just close the browser and try again or try in a few minutes.

    #66785
    TTrumble
    Member

    Hello TLM1972,

    As always, the first thing to check is to make sure that you are using Internet Explorer as your browser. While results can vary using other browsers, IE has always been the standard for accessing your NACA Webfile.

    Otherwise, emailing as Alikay notes can still be used, and if necessary, you may also still fax documents in using the NACA fax cover sheet available in your NACA webfile.

    Tim Trumble
    Online Operations, NACA
    @naca.com">ttrumble@naca.com

    #66806
    TLM1972
    Participant

    Thanks @TTrumble we did try your suggestion today and it still didn’t work. The W2’s link, links you to the other income page. Pay stub links you to the other income page as well. All the other links works just fine.

    #66814
    dmesau
    Member

    I can’t upload any documents, just gives me an error message. I’ve always used safari and have had no issue before. I’ve tried other browsers and still get the same message. It’s a lot of documents to send through email.

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