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    Can you help me? My husband died March of 2011. I have been working with HFC for a loan re-modification since March this year. They are obviously unwilling to reduce my 10.04% loan even though I have lost my beloved husband. I intended to go to the GA Dome, but after learning HSBC wouldn’t be there, knew it would be in vain. I don’t want to lose the home we raised our children and two grandchildren in. If I knew when they would be attending a NACA event, I could try to be there. Is there anyone who could help me secure a more reasonable payment? Thank you.


    Hello dcmeyerhoff,

    First, please accept our sincere condolences on the loss of your husband. We understand the huge amount of stress that can be caused by not only losing your spouse, but having it also result in potentially losing the home in which you shared your lives.

    Depending on how convenient the event at the Georgia World Congress Center and who the investor on your mortgage is, it still may be advantageous to attend the event.

    Even though HSBC has not signed an agreement with NACA and does not attend the events, we do submit modification proposals to them and do get modifications in many cases. Additionally, if the investor on your mortgage is Fannie Mae or Freddie Mac, they will have representatives at the event you can speak with even though HSBC will not be there.

    Otherwise, we are able to conduct the entire Home Save process remotely by phone, fax and internet. It simply takes longer to get the proposal created and submitted. You can go to our website at, click on the blue “Home Save” button and begin the process there.

    We are able and ready to work with you on saving your home. I wish you the best!

    Tim Trumble
    Online Operations, NACA

    • This reply was modified 8 years, 5 months ago by TTrumble.
    • This reply was modified 8 years, 5 months ago by TTrumble.
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