How to file an Executive Complaint with NACA's Corporate Office???

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This topic has 4 voices, contains 9 replies, and was last updated by  TTrumble 786 days ago.

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September 13, 2012 at 10:57 pm #3053

rfrancis624

Can anyone guide me in the direction on how to file a complaint with NACA’s Corporate Office????

September 14, 2012 at 9:14 am #3054

TTrumble

Hello rfrancis624,

Please email me with the nature of the complaint and I will point you in the right direction.

Tim Trumble
Online Operations, NACA
ttrumble@naca.com

September 16, 2012 at 1:36 am #3076

notamused

rfrancis624, give a shout if you get a contact or get through to anyone.

September 25, 2012 at 5:51 pm #3219

Latay Massey

Hi notamused,

Do you have a complaint that you need addressed . I will be willing to assist you in rectifying any issues that you may have .

Latay Massey
Online Operations NACA

September 26, 2012 at 1:09 pm #3235

notamused

Latay Massey, I dont think you can help me. Over a month ago I brought it to my MCs attention that we have a serious communication problem. I asked if she could assign me to someone else? She said she would look into it. I have not heard anything from her since. I started the NACA program in March. I have provided everything I was asked to provide–usually the same day. The lack of communication, and lack of interest in my file, has really put me off. It has become very scary to me that I have given these people every piece of my most personal information. Still waiting to see if I have a new MC, or if current MC has just set me aside (the usual).
As I said before, patience is my middle name.

September 26, 2012 at 2:13 pm #3236

notamused

Latay Massey, I also emailed the office manager of my local office over a month ago and have never received a response.
Still patiently waiting.

September 27, 2012 at 11:48 am #3257

TTrumble

Hello notamused,

Please email me your name and NACA ID number at the address below and I will contact the Office Manager on your behalf.

Tim Trumble
Online Operations, NACA
ttrumble@naca.com

September 27, 2012 at 12:33 pm #3258

notamused

Tim, I will be sending you an email today. I have to make a decision before I know what I need your help/direction with.
Also, I can forward the emails I sent to MC and office manager over a month ago. I can forward all communications sent and received.

September 28, 2012 at 12:02 pm #3274

notamused

Tim, sent you an email last night.

September 28, 2012 at 2:18 pm #3287

TTrumble

Hello notamused,

Your message is in my in box. Please bear with me as I work through my variety of duties. Wednesdays and Thursdays tend to be my busiest days, so I’m usually playing a bit of “catch up” Friday and Satuday. You’ll be hearing from me shortly.

Tim Trumble
Online Operations, NACA
ttrumble@naca.com

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