How do I change my mortgage counselor

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This topic contains 1 reply, has 2 voices, and was last updated by  TTrumble 2 months, 2 weeks ago.

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    I have an in office counselor and that’s not working for me he is not proactive with me and I haven’t been able to get in contact with him since April how do I change my MC back to someone on the phone /webfile.



    Hello Hoping2OwnSoon,

    If you were originally in the remote Counseling program and requested to be changed to a local counselor, I can almost guarantee that a request to go back to Remote counseling will be denied. Unfortunately, there have been too many incidents of people who have tried to keep bouncing back and forth to allow more than one change.

    Contact NACA Member Services at 425-602-6222 and ask them to contact the counselor on your behalf. If you still don’t get a response, call Member Services again and request to be put in touch with the Regional Director.

    Tim Trumble
    Online Operations, NACA

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