I am at my wits end and unsure of what to do. I am in my Housing Search phase and using an outside real estate agent, so I need to obtain forms to go with my offer and a property specific approval before signing any P&S agreement. I also need a definitive answer as to my max buy down given that I am over 100% of the median income. The problem is, I can’t make a condo offer without the proper forms and I am scared to make any other offer because my mortgage counselor has not responded to a single call or email, and I have been trying to contact him for a full week. I contacted member services and they pinged him. Still nothing. It was finally escalated after some prompting. Member services wanted to continue to give home even more time to respond. And honestly, at this point, I don’t really want to work with him. I’m ready to give up altogether and just continue to rent. Any advice?