frustrated

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  • #420
    soanxious
    Participant

    Does anyone know who I need to contact to get someone to review my file when a MC isn’t responding?

    #426
    Jack_Toepfer
    Participant

    ttrumble on here usually gets the ball rolling for me. He copies Regional Directors and the like on the e-mail which is usually incentive enough for MCs to respond.
    Good Luck.

    #428
    soanxious
    Participant

    Thanks, I sent him and a few others an email. I got a response from someone but it was basically more waiting, I was told the earliest phone follow up available is mid-June… Keep in mind I’ve had no progress since March! I just don’t understand why its so difficult for someone to review my file, and let me know where I stand, I was told in march that I was ready for underwriting and now I can’t get a response!

    #449
    Jack_Toepfer
    Participant

    I agree 100%. When I’m unavailable or out of the office my work can’t simply sit on my desk… It isn’t like they aren’t all following the same rules. They are all working to make sure your file is complete so that it can be submitted to underwriting or for bank app or wherever. Any MC in any office should be able to step in and view your webfile and tell you next steps.

    It is one of the many suggestions I’m bringing with me to my volunteering sessions.

    #451
    soanxious
    Participant

    I’m trying to stay positive because overall, this is a good program. I just wish the process could be streamlined. I’ve paid my membership fee which was supposed to ensure me naca services through the purchase process, but I can’t seem to get basic questions answered… Fingers crossed this will all be over soon

    #464
    xochitl_e06
    Participant

    I am in the same situation. Last time I talked to my MC was on April 9, and he said he was going to re-send my file to UW. I haven’t been able to talk to him since. I checked my file and it says “not qualified” but I don’t know if there are any more conditions or if the file was never sent. I have sent him e-mails and left messages for him without any reply. I guess the only option is to keep trying and stay poistive as you said!! Good Luck! 🙂

    #465
    soanxious
    Participant

    I called the 1-888# and they will send your MC a request to contact you.

    #477
    haroldm603
    Participant

    Ready to move forward with purchase program, MC has been great everything looks good but underwriter has questions not clear on next steps. Very frustrating

    #511
    pgriffin9166
    Participant

    I just had my follow up meeting yesterday and no timeline was giving on when I would be submitted to underwriting. I have a new counselor since my old counselor left and the new counselor never considered looking at my file prior to our phone convo. I asked him several times how long would it be before he could review my file and he wouldn’t even give an estimate. So how long should I give him before I start calling to check to see if he looked it over or contact a higher up.

    #517
    TTrumble
    Member

    Hello pgriffin9166,

    If you have a new counselor who has inherited your file, then he has most likely inherited dozens of others in addition to the caseload he already had. One thing that I continually preach here is how patience is an absolute requirement to get through the process.

    Were you given a task list at the follow up meeting? You cannot be submitted to underwriting until everything on the task list is completed. If you do have all of the necessary items completed, continue to check your file on line to follow its progress and let me know if there are no new developments in two weeks.

    Thanks!

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #539
    pgriffin9166
    Participant

    Thanks ttrumble,
    I wasn’t giving or told anything in my follow up meeting. I’ve completed the task list that I was giving in my intake meeting. The new counselor acknowledge not having a chance to look at my file prior to calling me, so i didn’t understand the purpose of even calling until he’s looked at my file and that’s what frustrated me the most. Id rather he take the time during our follow up meeting to verify I had everything on my task list and when asked when could I expect him to review my file he beat around the bush and never gave an answer.

    #658
    pgriffin9166
    Participant

    Here’s another short email I received from my counselor:
    Good Morning. After reviewing your file as I mentioned in our conversation, we will keep you informed as we proceed with our normal procedures here at NACA. Continue to work on the items on your task list. A couple of areas that you need to address are: alternative credit and establishing consistent rental history. We thank you for your patience
    —————–
    I only had a few items on my task list which are already completed. I already have establish alternative cred: child support, cable, insurance and 4 months of rental history at my new place and previous rental history. Im having the hardest time to get him to be specific which makes me believe he’s not really looking at my file because he wouldve seen the alternative credit which I was told to get 2 months ago

    #663
    TTrumble
    Member

    Hello pgriffin9166,

    Please send me your name and NACA ID number so I may review your file and properly advise you.

    Thanks!

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

Viewing 13 posts - 1 through 13 (of 13 total)
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