Formal Complaint

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This topic contains 1 reply, has 2 voices, and was last updated by  TTrumble 1 week, 3 days ago.

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  • #38251

    kscott444
    Member

    Can you please tell me where I can send my formal complaint? I would like to put my complaint in writing. My complaint is not toward the MC nor the Naca Mortgage program. My complaint is toward the receptionist in the office. In summary , the receptionist submitted documents to the underwriting department that should have been reviewed/ and discussed with my MC first. My MC was not in the office on the day these documents were submitted. I had questions and concerns prior to the submission of these documents. I am upset that the receptionist action caused us to go back into the underwriting after our final clear to close but mostly because she did not have any guidance in this situation from my MC when this occured. I needed to communiticate some information to my MC first.I feel like my complaint has not been taken seriously. I feel like this sitiation would have been handled differently if my MC would have been fully involved instead the receptionist to actions based on her judgement. I would really like to know how tp persue my complaint in writing.

    #38256

    TTrumble
    Member

    Hello kscott444,

    All formal complaints are taken by phone through NACA Member Services at 425-602-6222. The Member Services rep will see to it your concerns are brought to the attention of the proper NACA supervisor or executive.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

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