File Escalation

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  • #63553
    tricey718
    Member

    Can anyone offer any advice as I dont know how to proceed. I am into my second contract extension and my initial CD had a close date of 12/18. That date came and gone and I haven’t heard from the bank.

    There has been NO activity on my file since 12/13. Ive been in contact with my MC and Ive reached out to the Regional Director and no response.

    Has anyone been in a similar position and have had success in getting a CTC? My lease is about to expire soon and I still dont have a close date.

    #63554

    @tricey718 what is the MP dept saying?

    #63556
    tricey718
    Member

    That my file has been escalated and awaiting a response from the lender.

    My file has been all conditions addressed since 12/13. I cant even reach someone at Mortgage Processing anymore because rhe3y are so busy.

    #63558

    What is the Regional saying?

    #63560
    tricey718
    Member

    He didnt/hasnt responded.

    #63561
    cstar89
    Participant

    @tricey718

    I don’t have advise but I can say they are working. My file sat from 11/26 to 12/16 and then after that it was smooth sailing. I would imagine Christmas may cause a slight delay but in another week you should see some movement.

    Not ideal I know… 🙁

    #63562
    cstar89
    Participant

    Advice***

    #63563
    jprime1609
    Member

    @Cstar89 how many closing disclosures did you receive?


    @tricey718
    when was your original close date per your P&S contract? Looking online, it looks like complaints go to member services. I really wish I could help more. The only thing I could suggest is maybe getting on one of the webinars and asking for help while it’s live.

    #63564
    tricey718
    Member

    My original date was 12/16. My second extension expires on Friday 12/27 and my lease expires 1/3

    #63581
    cstar89
    Participant

    @jprime1609 I received the initial and a final….the final came right before closing. Initial came 12/16, final came 12/20.

    #63582

    @tricey718 they are working on it. I trust they are.

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