Esignature problem..underwriter wont accept seller wet signature

Home Forums Purchase Program Esignature problem..underwriter wont accept seller wet signature

This topic contains 3 replies, has 2 voices, and was last updated by  TTrumble 1 week ago.

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  • #47220

    25andwise
    Member

    Help! When I first went under contract, our realtor wrote up and docusigned it to me but only had us as the signees. She sent my signed version via email to the agent and the sellers signed via their own docusign. The underwriter is requesting authentication of their esignatures.
    The sellers are older and unfortunately not very tech savvy and have no idea where to locate the certificate. Instead they provided their wet signatures instead of the signatures but the underwriter will not accept their signatures to clear the condition. Can anyone advise of what to do from here? I hate to miss out on this contract!

    #47221

    25andwise
    Member

    @ttrumble do you think you can help point me in the right direction please?

    #47223

    25andwise
    Member

    Issue resolved

    #47237

    TTrumble
    Member

    Hello 25andwise,

    Now that’s what I like, a problem that gets fixed before I even get to it! 😀

    Glad it got resolved!

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

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