June 6, 2018 at 10:19 am #42350
Let me start by saying my MC in the Dallas office has been wonderful! Although I am to be in contact with my Closing Coordinator for most questions, I hardly get a response from him so she helps me with everything. I am trying to balance what @TTrumble calls the closing crazies and frustration. We are now on extension 3 for closing and the seller is beyond upset, as am I. My original closing was May 29th. That didn’t happen because I was not yet cleared by HAND, but that was quickly cleared up when HAND cleared my file May 31st. During that time I had some conditions that were addressed after being rejected and I was told by my realtor we received a clear to close and would do so June 1. Well, title agent called to check the time for closing and she was told there was one outstanding condition. I contacted my CC and received no response. Finally received a response the next day that said I had already addressed condition and we would probably be closing the next week.
Well, this is the next week and I have yet to get a response from the CC when I email. My MC has reached out to him twice on my behalf and she does not get a response either. This is all very frustrating! I have been hotel living for the past week waiting on closing. My file has moved from C&I Approved to N/A back to C&I Approved.
If I do not close by this Friday it will not happen until at least mid-June as I travel with students for a conference next week. I am losing it! I am not sure who to contact for answers at this point or even find someone who has answers.June 6, 2018 at 12:45 pm #42361Searching4HomesMember
The unresponsiveness of your CC is unacceptable and you really should be escalating your loan at this point. Have you tried contacting their manager? If not, I would send a follow up e-mail to your CC and copy their manager letting them know you have not received any response from the last e-mail you sent.June 6, 2018 at 12:49 pm #42362
Thank you @Searching4Homes for that advice. How would I go about finding out the CC’s manager? I called Member Services and spoke with a really nice lady who was going to email someone. She could see the email that I sent yesterday without response. Hopefully this is resolved soon. I am just about to lose it!June 6, 2018 at 4:18 pm #42363Searching4HomesMember
Member Services should be able to provide you the name of the CC’s manager.June 6, 2018 at 7:50 pm #42374
Thank you @Searching4Homes. I think the last email sent from my MC might have included the manager. The CC is not even responding to her! I feel like I have been patient and accommodating up to the this point. I at least deserve a response to emails.June 7, 2018 at 11:35 am #42380
My file updated about an hour ago to UW CTC! Maybe the emails are working. Let’s hope it keeps moving along today.June 7, 2018 at 5:12 pm #42384brosenterprisesMember
Happy update – I hope everything works out from this point on.July 30, 2018 at 12:19 pm #43589HoustonNacaProudMember
When did you end up closing?August 2, 2018 at 12:25 am #43678
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