Changes to Webfile – Not seeing conditions and Status

Home Forums Purchase Program Changes to Webfile – Not seeing conditions and Status

This topic contains 10 replies, has 7 voices, and was last updated by  TTrumble 1 day, 12 hours ago.

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  • #44893

    southflorida
    Member

    I had started a similar post but I don’t know if probably Tim missed it since other topics were discussed later, I am posting it again to see if Tim knows something about the Webfile Changes. I am usually able to see lender conditions and the status of my file (C&I Approved, N/A, Suspended, etc). However, On Monday all of a sudden it looks like something was changed on the webfile and it looks different and the Lender Conditions link is not there anymore. It’s happening to other members as well.

    #44894

    Pearl609
    Member

    @southflorida I was literally just preparing to ask this also.

    @ttrumble can you help us out with this?

    My Bank app was submitted Tuesday, 9/11 and I was hoping to be able to see lender conditions at this stage in the process. Is this a permanent change? How will we know what the conditions are?

    #44895

    JHarris981
    Member

    @ttrumble may not be able to get on as frequently right now because of the Achieve the Dream event in Atlanta, which starts today. I know that can sometimes slow down his ability to respond on the forums because he usually attends each event. Also, multiple posts with the same or similar topic started by the same poster are usually deleted. I hope yours does not get deleted but they have a forum rule against doing that. Tim reminded another poster of this very recently. You can always bump an existing thread by simply writing in it. That puts it right back at the top of the thread list. Member services might be a quicker avenue to find out what’s going on online with the webfiles. @southflorida or @pearl609 if you check with them regarding this please post any updates that you find out.

    #44899

    southflorida
    Member

    I know about the rule of not posting more than once about the same topic. However, I realized that Tim answered some other questions recently and I just wanted to make sure he would see it by posting a new one since the other one ad turned to other topics totally different than my initial post

    #44906

    Pearl609
    Member

    Hey @southflorida I just checked my status on Citibank’s site and I was able to see my loan details and the progress. I did not see any conditions yet.

    Here is the link: https://online.citi.com/US/JRS/portal/template.do?ID=mortgage_check_application_status&JFP_TOKEN=9G1FWDL8

    Hope this helps!

    #44909

    pmathewr
    Member

    Tim is busy doing Facebook live events in Atlanta.

    I wish I could get to see what’s happening with my loan on the BofA site. I don’t have an account with them so there doesn’t appear to be a way to do it.

    P

    #44915

    Pearl609
    Member

    I received two emails today at 5:40pm telling me to log in to my NACA web file to see the lender conditions and to view my appraisal.

    Obviously I couldn’t see them due to the webfile changes, so I drove to the NACA office since I knew they were there late for the workshop. My MC looked into my file and was able to help me address two of the conditions in the office and he put me in contact with my closing coordinator.

    It appears the NACA workers arent aware of the webfile changes because my MC and another NACA employee were shocked when I showed them the new webfile.

    #44976

    Butterfly123
    Member

    @southflorida I was telling my MC today about the webfile changes. He didn’t know anything about it. He asked if I saw the conditions on my file for credit access and I told him no. I only knew about them because he emailed me. Hopefully they fix the issue soon.

    #45062

    tammie1104
    Member

    I have never been able to see anything in my webfile. I contacted member services at one point and they informed me that they wouldn’t be able help, they can only email me documents. Also, when I checked Citibank website I wasn’t able to see any conditions. However, my MC contacted me and email me a few conditions. If it weren’t for her email, I’d never know I had conditions. Our file was submitted on 9-9-18. On 9-14-18 my Mc emailed our lender lender conditions. We immediately corrected items and returned the documents. My questions is, best case senario, how long does bank take to respond?

    #45064

    JHarris981
    Member

    @tammie1104 what stage are you in — qualification, credit access, or bank app? The timeline for hearing back varies based on the stage and what’s going at the time (i.e. ATD event).

    #45188

    TTrumble
    Member

    Hello all,

    I prbably can’t be too much help on issues regarding what you can and cannot see on your webfile. I do know that NACA Lynx has been undergoing a number of upgrades lately to make document management and visitbilty easier on you, but I don’t know exactly what is going on at any given time.

    If you need help with making sure documents arrived in your file or a routine status update, just call NACA Member Services at 425-602-6222.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

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