Can’t Get A Straight Answer – Help!

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  • #68420
    Rml712
    Participant

    Ugh. Does anyone know what the current turn around time is to hear back from the underwriter? I have heard 24 hours, 5 days, and 7-10 days. Which is it?? I asked my MC and I got an answer of “all files will be reviewed in the order they are received.” I’ve posted a bunch on the facebook page, but no one is responding.

    Anyone know?

    Thanks!

    #68421
    Nelsont
    Member

    Before the pandemic they were supposed to respond to the MC within 72 hours. Sometimes the MC would communicate right away sometimes not. This of course was if there was no back up. Last fall there was a massive backup. As always files are reviewed in the order in which they are received so I would imagine that timeline is still valid. If your file is straightforward you might get a quick response. Responding to conditions often yields faster response times than the initial submission too. If it’s taking a week or longer there is likely a backup or you have a complicated file. Just stay on top of it. Give it a week. Reach out to your MC via email and ask if there is anything you can do to ensure your file was indeed submitted and to help move it along.

    #68422
    jasmine1103
    Participant

    For ATD event it was 2 hours for me. But i only was submitted for qualification not sure about any other part of this process

    #68424
    azallin
    Participant

    @rml712

    Before ATD it seemed to be taking 4-7 days for UW response with my file. I

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