AMS Servicing?

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  • #548
    wac812
    Participant

    I received a message from someone named Daniel with AMS Servicing  who said that he was assigned to be my ” account advocate” ,  is working on behalf of Bank of America and has several options available.  My understanding is that AMS is a short sale agency. I did not return this call because  I realize that this isn’t through my NACA file, but I am concerned that things are escalating while I am trying very hard to be patient and wait to hear something from the servicer via my NACA file. I have paid my 4th trial payment and am concerned that my NACA file has been lost in the shuffle.Is there anything that I can do at this point to make sure that my NACA file is still active?

    #561
    TTrumble
    Member

    Hello wac812,

    Nothing unusual here, and actually nothing to be worried about.

    Remember that until the final modification documents have been issued, signed and returned, the terms on your mortgage have not officially been changed, and normal collection efforts can and will continue. Even if it continues all the way to the foreclosure stage, any auction date scheduled is easily postponed under these circumstances.

    Please continue to make the trial payments on time each month until you receive the final modification documents. With the huge number of people seeking mortgage modifications it has become almost commonplace for it to take 30 to 60 days for the final modification documents to be sent once the offical trial period has ended. (I recently had a member who went an additional five months before the final documents arrived!)

    So yes, my standard mantra of “patience and persistence” still applies. 😉

    Please make sure to keep me updated!

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

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