After Bank App, Who is my POC?

Home Forums Purchase Program After Bank App, Who is my POC?

This topic contains 4 replies, has 3 voices, and was last updated by  DLewtheCEO 2 months, 1 week ago.

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  • #38674

    DLewtheCEO
    Member

    My MC mentioned the new process when the bank app is submitted that essentially assigns a new person to handle your file. No one has contacted me. I have seen lender conditions popup and I have addressed them all. Today it says “Many conditions still pending. Please review and address.” I don’t know who I can talk to at this point. I emailed my MC requesting someone call me to provide clarity on what is needed from me. Who is my poc now? How can I get human interaction so that I can be sure about the conditions to be addressed, even though I believe I have addressed them all. I am still on schedule with everything so far but I can easily see things slipping if I don’t get a handle on this ASAP.
    All thoughts appreciated.

    #38675

    AshleighNSA
    Member

    Hello,

    I called Member Services at 425-602-6222 and they were able to give me my Closing Coordinator’s (I think that’s their title) name and email address.

    Good luck.

    #38677

    DLewtheCEO
    Member

    Thanks. Both my MC and another person responded to my email earlier. The other person made my remaining conditions clear but I still have no name. I do however have their email address. I will use that for now and keep member services in my back pocket just in case.

    #38681

    TTrumble
    Member

    Hello DLewtheCEO,

    Please forward me the email from the other person and I’ll see if I can clarify for you.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    #38711

    DLewtheCEO
    Member

    Tim, since writing my last post, they have been very responsive. In my hastiness to run to the forum, I failed to notice that the email address was indeed the persons name. Thank you for offering assistance.

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