Office Delays & Closings

MEMBERS PLEASE NOTE:  The following offices are experiencing inclement weather today, Monday March 25, 2013. Office hours will be affected as follows:

Baltimore – Delayed Start

St. Louis – Closed for the day

Kansas City – Delayed Start

 

Any missed appointments will be rescheduled as quickly as possible.  We apologize for any inconvenience.

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Computer Network Issues

MEMBERS Please Note: We are experiencing system-wide computer network issues this morning. Appointments at local offices and at the National Counseling Center will likely have to be rescheduled. We apologize for the inconvenience.

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Richard Cordray Should Not be Confirmed as CFPB Director Tomorrow: Refuses to Help Homeowners & Builds Roadblocks for Homebuyers

On Tuesday, March 12TH, the Senate Banking Committee is considering Richard Cordray as the Director of the Consumer Financial Protection Bureau (CFPB).  NACA, which has been the most effective and outspoken organization in combating the mortgage crisis, is opposing his confirmation until he demonstrates he will protect at-risk homeowners and the dream of affordable homeownership.  NACA, with its more than two million members, believes that Mr. Cordray’ s actions at CFPB have been about creating a perception of consumer protection, with the reality being that he has not been pro-consumer in the area of homeownership.

 

Failed Homeowners:

NACA has submitted over 75,000 files to CFPB of homeowners who were denied a modification to make their mortgage affordable.  Richard Cordray’s excuse for not assisting at-risk homeowners is that Congress prevents him from doing so.  In addition, CFPB’s new mortgage servicing standards won’t take effect until January of 2014 therefore doing nothing to protect the thousands of homeowners who are being foreclosed on every day.  In fact, the timing of these regulations has the opposite effect for homeowners by encouraging lenders to accelerate the foreclosure process. Richard Cordray has neither helped homeowners nor taken any action against a bank for their wrongful acts. 

 

Failed Homebuyers:

The purchase lending regulations implemented by CFPB are an outrageous example of over-engineering.  The 3,000 pages regulating every aspect of the mortgage industry will effectively destroy the dream of home ownership for working people.  CFPB, with hundreds of lawyers with no mortgage experience has fallen far short of the hopes for an effective consumer protection agency.  An example of their arrogance is the refusal to consider exceptions to the unintended consequences of their regulations (i.e. mortgages not considered a Qualified Mortgage but are in fact beneficial to homebuyers).    

 

While many Republicans are against Richard Cordray because they dislike the structure of the agency, many Americans of both parties should be against his confirmation at this time because he has not demonstrated a track record of protecting consumers from the lenders’ wrongful acts.  “There should not be a rush to confirm Richard Cordray when hundreds of thousands of homeowners who have been denied a mortgage modification are waiting for him to take action against the lenders,” states Bruce Marks, NACA CEO.  “Members of Congress should be outraged that Richard Cordray blames them for his failures in helping at-risk homeowners.  This is the opportunity to hold Richard Cordray and CFPB accountable.” continued Mr. Marks.

 

All NACA members are urged tho call their United States Senators and urge them to vote against Cordray’s nomination.  Especially important are the members of the Senate Banking Committee, who are:

 

 

Sherrod Brown (D-OH)

Tom Coburn (R-OK)

Bob Corker (R-TN)

Mike Crapo Ranking Member (R-ID)

Kay Hagan (D-NC)

Heidi Heitkamp (D-ND)

Dean Heller (R-NV)

Mike Johanns (R-NE)

Tim Johnson Chairman (D-SD)

Mark Kirk (R-IL)

Joe Manchin III (D-WV)

Robert Menendez (D-NJ)

Jeff Merkley (D-OR)

Jerry Moran (R-KS)

Jack Reed (D-RI)

Charles E. Schumer (D-NY)

Richard Shelby (R-AL)

Jon Tester (D-MT)

Patrick J. Toomey (R-PA)

David Vitter (R-LA)

Mark R. Warner (D-VA)

Elizabeth Warren (D-MA)

 

Contact for all United States Senators can be found on the Senate website, http://www.senate.gov.

 

The Cordray nomination must be halted until he either takes responsibility for actually protecting American Consumers or a candidate willing to do so is nominated instead of Cordray.

 

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Baltimore Office Closed Due to Weather

NACA’s Baltimore office is closing for the day due to weather conditions.  We will reschedule all missed appointments at the first opportunity.

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NACA DC Office Closed Today 3/6/13

NACA’s Washington DC office will be closed today due to inclement weather. All scheduled appointments will be rescheduled at the first opportuntity. We apologize for any inconvenience.
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Forum and Social Media Guidelines – 2/26/13

The following are the guidelines for this Forum and all NACA social media, including Facebook, Twitter, NACA Radio and Live Chat:

The following rules have always been posted near the top of the Forums page on the forum website at http://forums.naca.com, just above the links to the five forum categories:

“Welcome to the NACA Forums! Please keep in mind that this is a public forum. Any derogatory, inflammatory or questionable content will be removed by administrators. Also, please DO NOT post any personal information, such as passwords, NACA ID numbers, or Social Security numbers; NACA Staff will never require this information on the Forums.”

Disregard for the rules and other abuses of the forum and social media in general is not tolerated. Such activity hinders the effectiveness of the NACA social media efforts as tools for asking questions, sharing information and for those who are seeking help with problems in either the Home Save or Purchase programs. To prevent such abuses, the following rules apply for all NACA social media:

 

F(orum) comes before E(mail):

Maybe not in the alphabet, but here in the forum, F comes before E. In other words, please post your question in the Forum rather than circumvent the system and send an Email to an address you happen to find in the forum. The forum exists for several purposes, not the least of which is the sharing of information that may be beneficial to many of our members.

Most of the questions we receive are more generic in nature than most people think. By posting a question in the Forum first, it can be most likely answered here in the Forum unless it involves specific information in your file. By handling the question or problem here whenever possible, other members experiencing a similar problem could get the answer and help they need more quickly and without making a single additional keystroke.

If your post does require specific information, you will be advised on the best means of contact with us so any personal information can be communicated securely and confidentially.  The NACA Live Chat function on the home page of the NACA website can also be used to securely ask specific questions regarding your file.

 

The Forum Does Not Replace NACA Services:

This Forum and other social media channels iare in no way a substitute for NACA Counseling and Advocacy services whether in the Home Save or Purchase Programs, and information found here should not be considered a replacement for communicating with a NACA counselor. While much of the information here is general in nature and applicable to most situations, specific questions regarding your file cannot be addressed in this or any other public forum for privacy reasons. Additionally, every file has unique factors and issues of its own. Therefore, you should always attempt to communicate your questions and concerns with your Mortgage Consultant in the Purchase Program and with a Counselor, Negotiator or Member Services rep in the Home Save program.  Plus, the new NACA Live Chat function on the home page at www.naca.com allows you to contact a NACA staff member and communicate real-time to seek answers to your questions regarding your file. Our Member Services Department can be reached at 425-602-6222.  The Member Services and Live Chat Teams are available from 8am to 10 pm Eastern Time Monday through Friday.

Keep it Civil:

Another serious issue is the tone used in some messages. We eagerly invite anyone who is having what they perceive to be any sort of problem with the NACA process or on line system to use this Forum and social media channels as a means of reaching out to us with those concerns so we can help solve them in whatever way we can. However, please remember to compose your message in the same manner in which you would like to receive the response. As noted above, “derogatory, inflammatory or questionable content” has always been grounds for posts to simply be deleted. This includes sarcasm as well as insulting and accusatory statements. The NACA Membership Agreement states that you agree to not engage “in any conduct deemed by NACA to be harmful, threatening, demeaning, or contrary to its interests, staff, mission and agents…”.    

Determination of what content is considered inappropriate is at the sole discretion of the administrators of the NACA Forum and other NACA social media channels. While we are in fact eager to help with any problems that may occur, if you can’t write without being cynical, you may want to hold off a bit until you can be more rational in expressing your concerns.

No Personal Information:

While this one should be common sense, it is surprising how many people will post their name, NACA ID number and even their telephone number in a forum post or even on Facebook. Please remember that what you write here can be read by anyone on the internet. This is not a membership-restricted site, so please do not post any information about yourself here that you would not announce over a microphone to a crowd of twenty thousand people. Again, that personal information starts with and includes your NACA ID number. Never post it or any other personal information in a public forum, here or anywhere else on the web.

Oh, By the Way, Who Am I Talking To?

Under other circumstances, this would actually be funny. We far too commonly receive emails from members who go to substantial effort to make sure they have provided a wonderfully detailed explanation of their problem or question to insure we have all the information necessary to address their concerns… Then forget to include their NACA ID number, leaving us in the dark or doing detective work to find out which file we are dealing with.

It’s really a simple, common sense rule. NEVER post your ID in a public place, but ALWAYS include it (every time) in private communications such as an email or our new Live Chat system available through our website.

One Way or Another:

While we realize you intend to be thorough by doing so, posting the same message to the Forum, our Facebook page, and emailing it to a Forum administrator is actually counter-productive. Most likely, all three messages will go to the same person, which means answering the same question for the same person three separate times. This redundancy only slows down our response time to you and everyone else we are trying to help. So please limit yourself to one method when communicating with us.

Once is Enough:

Likewise, posting the same message in multiple threads in the Forum will have the same effect as posting through several different media.

Each still has to be addressed and responded to separately, which only slows down our response time and can confuse members who may then falsely think that they have read the entire thread previously and possibly miss out on some important information that could have a bearing on their own file.

Similarly, multiple messages each day with minor or random questions bog things down too. We want to answer those questions for you, but in such a circumstance, please send them all in one daily message if possible.

As you can see, these are really just common sense rules, largely based on common courtesy. Abiding by these guidelines will help the NACA staff help you in whatever means possible and encourage a positive, free flow of information through this Forum, which is its most fundamental purpose. Thanks!

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Kansas City Office Closed Today

MEMBERS PLEASE NOTE:  NACA’s Kansas City office is closed today due to weather conditions. Members with appointments will be called to reschedule as soon as possible.  We apologize for the inconvenience.

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Late Openings in Kansas City and St. Louis

NACA’s offices in KANSAS CITY and ST LOUIS will open late today due to weather conditions.  Anticipated opening time for each is 10:00am local time.

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Kansas City Office Closed Today

KANSAS CITY MEMBERS: Please be aware that local weather conditions made it impossible to open our KC office today. All scheduled appointments will be rescheduled as soon as possible. We apologize for any inconvenience.

The major snowstorm currently moving through the Midwest may cause some office closures over the next few days as it moves across the country, as it did today in Kansas City. As soon as any office closings are confirmed, we will post them here, on our Facebook page and on our Twitter feed.

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NACA Ofices Closed for American Dream Convention

All NACA offices will be closed so our staff can attend the American Dream Convention going on through February 18 in Washington DC.  Most staff members will be checking emails through the period, but response times will be longer than normal.

Additionally the National Counseling Center in Charlotte is closed for the duration of the event and will reopen on Tuesday, February 19th. 

We apologize in advance for any inconvenience this may cause while our staff participates in continuing education and advocacy efforts in support of our mission.

 Tim Trumble
Online Operations, NACA
ttrumble@naca.com
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