NACA Phone Numbers & Email Addresses

Here is a list of phone numbers and email addresses for a variety of departments within NACA:

Main Number:      888-404-6222

 

DEPARTMENTS:

Member Services

425-602-6222       Services@naca.com

Human Resources

714-822-6222       HR@naca.com

Housing Counseling

606-230-6222       HC@naca.com

Member Assistance Program (Existing NACA Homeowners)

281-968-6222       MAP@naca.com

HAND (Renovations)

210-319-2978       HAND@naca.com

Real Estate

425-519-6222       RED@naca.com

Servicer Investor Team (Home Save After Proposal Submitted)

801-401-6222       SIT@naca.com

 

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25 Comments

  1. Jason Kilgore
    Posted November 19, 2015 at 3:52 pm | Permalink

    Any idea about bringing your program to Utah? What would it take?

    • Posted November 20, 2015 at 8:50 am | Permalink

      Hello Jason Kilgore,

      While we do have plans to open several new offices in the next couple of years, they do not include one in Utah. That does not necessarily mean that we cannot work with you there though. As long as we have the proper licensing in place for a given state, we can work with someone there, as evidenced by the work we are presently doing in Washington and Oregon through our Oakland, CA office.

      Off the top of my head, I don’t know if we have proper licensing for Utah, and I will have to consult the National Director of Operations to find out. You would most likely be working through either the Denver or Las Vegas office, but it may be possible to help Utah residents. I’ll post a follow up once I get a definitive answer.

      Tim Trumble
      Online Operations, NACA
      ttrumble@naca.com

  2. Frances
    Posted October 26, 2018 at 1:01 pm | Permalink

    I’ve been trying to call. I nv keep getting put on hold. I have signed up for a meeting in las Vegas NV dec 8th. I need to cancel my reservation.

  3. Isaiah
    Posted February 3, 2019 at 12:24 pm | Permalink

    Good day

    I’m living in New York but looking to buy in Connecticut. Would I need a counselor from CT?

    • Posted February 4, 2019 at 11:39 am | Permalink

      Hello Isaiah,

      You would need a counselor who is LICENSED for Connecticut, regardless of the office in which he or she works.

      Tim Trumble
      Online Operations, NACA
      ttrumble@naca.com

  4. Barbara Barbara Register
    Posted February 26, 2019 at 4:57 pm | Permalink

    I had made reservation to go Feb 16th to the seminar . I came down with the flu was not able to attend. I was given a reservation number #29539. Just completed Home Buyers Program on Feb 23th with Operation Push. Received certificate. Now ready for help with NaCa!! Please help me! THANK YOU.

    • Posted February 27, 2019 at 2:05 pm | Permalink

      Hello Barbara Barbara Register,

      The NACA workshop is still the required first step in our process, so you will still need to attend an upcoming workshop. You can check on the NACA website for the next workshop with an available opening, or you can call NACA Member Services at 425-602-6222 for help.

      Tim Trumble
      Online Operations, NACA
      ttrumble@naca.com

  5. Bethany C Allen
    Posted March 18, 2019 at 7:23 pm | Permalink

    How can i get the upload info to send my documents to you all? I loaned my book and I need this info ASAP.

    • Posted March 27, 2019 at 9:44 am | Permalink

      Hello Bethany C Allen,

      You may either direct upload documents through your NACA web file or email them as pdf files to emailXXXXXXX@naca.com (the X’s represent your NACA ID number).

      Tim Trumble
      Online Operations, NACA
      ttrumble@naca.com

    • Posted April 15, 2019 at 6:01 pm | Permalink

      Call NACA Member Services at 425-602-6222.

    • Jesenia Reyes
      Posted April 18, 2019 at 3:46 pm | Permalink

      Hi Tim,

      I’m currently in the process to get my qualification letter from NACA and MC has to finish reviewing my file to send to underwriting. I have sent all required documents in and needed to know how it works it regards to buying a property that is tenant occupied until March by a Section 8 family so it is illegal to kick them out or break lease contract. Realtor and Broker for home are willing to wait and work with me since they know NACA takes longer than normal for certain things. In this special case, Would I be able be able to close on this home this year and continue to live in my rental apartment until their lease is up in March. Please advise on how I can do to purchase this property that is active for sale.

      • Posted April 24, 2019 at 3:19 pm | Permalink

        Hello Jesenia Reyes.

        In short, the program requires that you take possession at closing. The current tenants’ lease is with the present owner, so the protection until next March may not apply to the new owner of the home. You will need to check to make sure, and may need to consult a real estate attorney. Otherwise, your closing on the home would have to be delayed until the final day of the current tenants’ occupancy.

        Tim Trumble
        Online Operations, NACA
        ttrumble@naca.com

  6. Patrick Crawford
    Posted April 24, 2019 at 7:16 pm | Permalink

    I’m 7 days past my closing date and i’m still being asked for proof of current address (which is in the Naca portal) and waivers for changes on the appraisal (which i’m skeptical of signing since no one can tell me what has changed on the appraisal).

    What can be done to get the clear to close before my 14 day grace period ends so i don’t lose all of that money?

    • Posted April 25, 2019 at 4:57 pm | Permalink

      Hello Patrick Crawford,

      Your loan has in fact been Cleared to Close. Congratulations!!!

      Tim Trumble
      Online Operations, NACA
      ttrumble@naca.com

  7. Dominique Symone Dipini
    Posted March 24, 2020 at 4:20 pm | Permalink

    Hello,
    I attended the webinar yesterday at 9 AM I tried to input my information for my web file login to get my NACA ID and I received an error message how do I get this information so I can upload my documents and my fiancé’s thank you in advance. I kept putting in the chat I was having audio issues and I tried emailing Ms Lea Sloan for the confirmation code . Please please I don’t want to attend the seminar for a third time can someone please help me ?

    • Posted March 24, 2020 at 4:40 pm | Permalink

      Hello Dominique Symone Dipini,

      Unfortunately, the access codes given out at the end of the webinar or workshop are only valid for a very specific period of time after the conclusion of the event for security purposes, and are not given out through any other means whatsoever than at the end of the webinar. Specifically, this is to prevent the codes being used by people who did not attend the event and try to bypass the workshop/webinar, which is in fact a HUD requirement to be eligible for the NACA program.

      I know it’s not what you want to read, but you will have to participate in the webinar again to receive a valid code, then use it within the allotted time frame. There are no exceptions under any circumstances whatsoever.

      Tim Trumble
      Online Operations, NACA
      ttrumble@naca.com

  8. rashid abdurahman
    Posted April 28, 2020 at 10:29 pm | Permalink

    Hello

    i attended the webinar Thursday April 23 5pm to 7 pm and my understanding is if you don’t get the qualification letter in 24 hr we suppose to contact local office unfortunately i did not get any thing i am suppose to take take Webinar angina plesee get back to me thanks.

    • Posted April 29, 2020 at 9:17 am | Permalink

      Hello rashid abdurahman,

      You actually answered your own question when you wrote, “if you don’t get the qualification letter in 24 hr we suppose to contact local office”. There is no need to retake the Purchase Workshop webinar. Just contact your local office or counselor to obtain the letter.

      Tim Trumble
      Online Operations, NACA
      ttrumble@naca.com

  9. DeJanette Davis
    Posted May 20, 2020 at 2:59 pm | Permalink

    Who is Jacksonville regional director and may i have an email address ext or number

  10. jamella k hill
    Posted June 12, 2020 at 2:28 pm | Permalink

    I am requesting re-evaluation of my Naca file because of recent changes to my income and the fact that I have been in this program for far too long. I make appointments with the local counselors and am always met with the same questions that are evident to my situation. I am in need of a strong advisor to steer me in the right direction to complete the homeownership process. I leave the appointment not getting anything out of it, leaving the same paperwork. My circumstances have not changed or I am not understanding what specific criteria is needed. Thanks, in advance

    Jamella K. Hill

    (NOTE: This post has been edited to remove violations of NACA’s written Forum and social media policies. – TT)

    • Posted June 18, 2020 at 10:51 am | Permalink

      Hello jamella k hill,

      It appears you have not spoken with a counselor in roughly nine months. At that time, you were given a written Action Plan on what items needed to be taken care of to move your file forward.

      Please see to it all items in the Action Plan have been fulfilled and that your documents (paystubs, tax returns, W2’s, tax transcripts, bank statements and credit card statements are all up to date. Once you have done so, please call NACA Member Services at 425-602-6222 to schedule a counseling appointment or register for an upcoming Achieve the Dream event. Because of the amount of time that has elapsed, you will also need to pay your annual dues and the fee for a fresh credit report during the counseling appointment.

      Please make sure your file is up to date and to follow your counselor’s instructions so we can get your back on the path toward homeownership.

      Tim Trumble
      Online Operations, NACA
      ttrumble@naca.com

  11. Abebech Chekol
    Posted June 24, 2020 at 9:29 am | Permalink

    Hello
    We have our one day Virtual same day pre approval counseling session on 06/20/2020 with David Rodriguez. We didn’t have all the documents and we were told to load the remaining documents to submit the application and just call the member services number for virtual appointment.
    We have loaded all the remaining documents and have been calling to schedule the virtual counseling but no one is answering nor responding to our messages.

    At one point I was put on hold for almost an hour just to hung up on me.
    Please can someone reach us to schedule the virtual session please. My email is down below. NACA ID # 2205956

    • Posted June 26, 2020 at 5:25 pm | Permalink

      Hello Abebech Chekol,

      You may now schedule your own appointment through the NACA website. Please log into your webfile, Tehn click on “Summary” and then on Appointment”.

      Tim Trumble
      Online Operations, NACA
      ttrumble@naca.com

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