NACA Phone Numbers & Email Addresses

Here is a list of phone numbers and email addresses for a variety of departments within NACA:

Main Number:      888-404-6222



Member Services


Human Resources


Housing Counseling


Member Assistance Program (Existing NACA Homeowners)


HAND (Renovations)


Real Estate


Servicer Investor Team (Home Save After Proposal Submitted)



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  1. Jason Kilgore
    Posted November 19, 2015 at 3:52 pm | Permalink

    Any idea about bringing your program to Utah? What would it take?

    • Posted November 20, 2015 at 8:50 am | Permalink

      Hello Jason Kilgore,

      While we do have plans to open several new offices in the next couple of years, they do not include one in Utah. That does not necessarily mean that we cannot work with you there though. As long as we have the proper licensing in place for a given state, we can work with someone there, as evidenced by the work we are presently doing in Washington and Oregon through our Oakland, CA office.

      Off the top of my head, I don’t know if we have proper licensing for Utah, and I will have to consult the National Director of Operations to find out. You would most likely be working through either the Denver or Las Vegas office, but it may be possible to help Utah residents. I’ll post a follow up once I get a definitive answer.

      Tim Trumble
      Online Operations, NACA

  2. Frances
    Posted October 26, 2018 at 1:01 pm | Permalink

    I’ve been trying to call. I nv keep getting put on hold. I have signed up for a meeting in las Vegas NV dec 8th. I need to cancel my reservation.

  3. Isaiah
    Posted February 3, 2019 at 12:24 pm | Permalink

    Good day

    I’m living in New York but looking to buy in Connecticut. Would I need a counselor from CT?

    • Posted February 4, 2019 at 11:39 am | Permalink

      Hello Isaiah,

      You would need a counselor who is LICENSED for Connecticut, regardless of the office in which he or she works.

      Tim Trumble
      Online Operations, NACA

  4. Barbara Barbara Register
    Posted February 26, 2019 at 4:57 pm | Permalink

    I had made reservation to go Feb 16th to the seminar . I came down with the flu was not able to attend. I was given a reservation number #29539. Just completed Home Buyers Program on Feb 23th with Operation Push. Received certificate. Now ready for help with NaCa!! Please help me! THANK YOU.

    • Posted February 27, 2019 at 2:05 pm | Permalink

      Hello Barbara Barbara Register,

      The NACA workshop is still the required first step in our process, so you will still need to attend an upcoming workshop. You can check on the NACA website for the next workshop with an available opening, or you can call NACA Member Services at 425-602-6222 for help.

      Tim Trumble
      Online Operations, NACA

  5. Bethany C Allen
    Posted March 18, 2019 at 7:23 pm | Permalink

    How can i get the upload info to send my documents to you all? I loaned my book and I need this info ASAP.

    • Posted March 27, 2019 at 9:44 am | Permalink

      Hello Bethany C Allen,

      You may either direct upload documents through your NACA web file or email them as pdf files to (the X’s represent your NACA ID number).

      Tim Trumble
      Online Operations, NACA

    • Posted April 15, 2019 at 6:01 pm | Permalink

      Call NACA Member Services at 425-602-6222.

    • Jesenia Reyes
      Posted April 18, 2019 at 3:46 pm | Permalink

      Hi Tim,

      I’m currently in the process to get my qualification letter from NACA and MC has to finish reviewing my file to send to underwriting. I have sent all required documents in and needed to know how it works it regards to buying a property that is tenant occupied until March by a Section 8 family so it is illegal to kick them out or break lease contract. Realtor and Broker for home are willing to wait and work with me since they know NACA takes longer than normal for certain things. In this special case, Would I be able be able to close on this home this year and continue to live in my rental apartment until their lease is up in March. Please advise on how I can do to purchase this property that is active for sale.

      • Posted April 24, 2019 at 3:19 pm | Permalink

        Hello Jesenia Reyes.

        In short, the program requires that you take possession at closing. The current tenants’ lease is with the present owner, so the protection until next March may not apply to the new owner of the home. You will need to check to make sure, and may need to consult a real estate attorney. Otherwise, your closing on the home would have to be delayed until the final day of the current tenants’ occupancy.

        Tim Trumble
        Online Operations, NACA

  6. Patrick Crawford
    Posted April 24, 2019 at 7:16 pm | Permalink

    I’m 7 days past my closing date and i’m still being asked for proof of current address (which is in the Naca portal) and waivers for changes on the appraisal (which i’m skeptical of signing since no one can tell me what has changed on the appraisal).

    What can be done to get the clear to close before my 14 day grace period ends so i don’t lose all of that money?

    • Posted April 25, 2019 at 4:57 pm | Permalink

      Hello Patrick Crawford,

      Your loan has in fact been Cleared to Close. Congratulations!!!

      Tim Trumble
      Online Operations, NACA

  7. Dominique Symone Dipini
    Posted March 24, 2020 at 4:20 pm | Permalink

    I attended the webinar yesterday at 9 AM I tried to input my information for my web file login to get my NACA ID and I received an error message how do I get this information so I can upload my documents and my fiancé’s thank you in advance. I kept putting in the chat I was having audio issues and I tried emailing Ms Lea Sloan for the confirmation code . Please please I don’t want to attend the seminar for a third time can someone please help me ?

    • Posted March 24, 2020 at 4:40 pm | Permalink

      Hello Dominique Symone Dipini,

      Unfortunately, the access codes given out at the end of the webinar or workshop are only valid for a very specific period of time after the conclusion of the event for security purposes, and are not given out through any other means whatsoever than at the end of the webinar. Specifically, this is to prevent the codes being used by people who did not attend the event and try to bypass the workshop/webinar, which is in fact a HUD requirement to be eligible for the NACA program.

      I know it’s not what you want to read, but you will have to participate in the webinar again to receive a valid code, then use it within the allotted time frame. There are no exceptions under any circumstances whatsoever.

      Tim Trumble
      Online Operations, NACA

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