As every NACA member knows, e-mail is by far the most commonly used means for NACA and its members to communicate with each other.  It is the primary means for communicating with NACA staff members in both the Home Save and Purchase Programs, plus our way of sending special notices and alerts to all our members.


However, if your email address is supplied by Comcast, you may be missing vital information regarding your efforts to purchase a home or save your present home.


Comcast’s e-mail system is set up in such a manner that the large volume of mail coming from NACA to Comcast subscribers, especially on the West Coast, automatically (and falsely) triggers a spam alert in their system, which in turn causes their system to block all messages coming from  Every few weeks, we discover that members are not receiving information we send them and only then do we learn that Comcast has once again blocked NACA e-mails.


Our IT department contacts Comcast each time this occurs with a request to un-block our communication, but a few weeks later it happens all over again.  Comcast has not advised us of any way in which they can resolve this problem, even though they are the only e-mail provider in the country with which we experience this problem.  We have no problems whatsoever with AOL, RoadRunner, AT&T, G-mail, Yahoo, MSN or any other provider, only Comcast.


Therefore, if your e-mail has a Comcast address, please call our Member Services department at 888-404-6222, option 4 and provide the representative with an alternative e-mail address so we can insure that important information reaches you in a timely fashion.  Please note that for security purposes, we cannot accept e-mail changes by any other method.  We must verify your identity before we make changes to any part of your basic contact information.


If you do not presently have an alternative e-mail address, free e-mail accounts are available through several providers such as Yahoo, MSN and G-mail.


We apologize for the inconvenience, but after several months of seeking a solution through Comcast, none has been forthcoming and we ask that Comcast subscribers please help insure that we are able to maintain an open line of communication with each of our members.


Thanks for your understanding and cooperation!


Tim Trumble
Online Operations, NACA


By TTrumble

Online Operations Team and Forum Administrator for NACA. Based in the NACA National Counseling Center in Charlotte, NC.

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