If you need assistance, please first contact our Member Services Department. The best way to get a response is to use the new 💬 LiveChat feature on our website.

In addition to the 💬 LiveChat you can contact us on:

✉️ Email: services@naca.com

🤳🏾Official NACA Facebook Group and the Official NACA Realtors Facebook Group

📍 Contact your local office

☎️ Or, use the NACA contact page to find phone numbers for each department.

Refer to  Frequently Asked Questions (FAQs) for more information.

Please wait 24-48 hours before reaching out again. Thank you.

NACA Online Operations

29 thoughts on “Contact NACA using LiveChat”
  1. I wondered how changing jobs during the process effects your eligibility.
    For example I have been with a company 6 years and then I go to a new company without any gaps. Does that hurt my mortgage approval?

    1. Hi there Nancy,

      The changing of jobs will not affect your eligibility so long as you have no gaps greater than 30 day or a decrease to your income. Since you mentioned that you do not have any gaps then you should be all set. You can also confirm this during your intake appointment with your counselor.

      Kindly,
      Abriel
      NACA Online Operations

  2. I need your help. I had an appointment scheduled in May (for which I waited 2 months), received the text saying that someone will call me within 24 hours, however no one called. I was able to reschedule for another appointment in August, but received a cancellation 2 days prior. I called NACA, left voicemails, and sent multiple emails for the past 2 weeks with no response. I finally got a new appointment, but it was scheduled for NOVEMBER! At that point, I will have waited a whole 8 months to speak to a counselor and I have an URGENT need as I have a house that I would like to buy immediately in Washington, DC. I would like an urgent appointment as soon as possible, as I have been very patient and understanding, but I have been consistently ignored and neglected.

    1. Hello Nyanda Jackson,

      We apologize for the inconvenience you have experienced. The sudden shift to virtual Achieve the Dream events have caused some conflict with existing appointments, causing them to have to be rescheduled. When scheduling any appointment, your local office always give the earliest appointment available unless otherwise requested by the member. Your best bet is to call the local office and ask if you can be notified if someone cancels an existing appointment.

      Just a reminder, we advise our members to not even go house hunting until after they have been NACA Qualified. The reason for doing so is to prevent the kind of disappointment you are likely to experience with the home you presently have your eye on. Especially under current market conditions, it is likely going to be gone before you are qualified to make a formal offer.

      Again, we apologize for the inconvenience and look forward to getting you qualified as soon as possible.

      Tim Trumble
      Online Operations, NACA
      ttrumble@naca.com

  3. This isn’t working for me. LiveChat link brings me to a webinar page. I have completed all of my action items – haven’t received responses to my emails. I just want a new home 😔

    1. Greetings @tylermcurrin@gmail.com,
      I hope that I am able to assist you with this process. Please give me your full name and NACA id as well as contact name and number so I can assist you. Thanks Damien

      Damien Smith
      Online Operations, NACA

  4. Quiero saber si ya estab aceptando aplicaciones con numero de itin hace un año mi esposo y yo hicimos el seminario pero no pudimos aplicar por en ese momento no tenían banco para los créditos de con itin.

    1. Mi hijo es un hombre del hijo de Ayat. En este momento, no tenemos un hombre que lo receivs en números a la casa de trabajo Sai
      Damien Smith Online Communications, NACA

  5. Hello.
    I would like to know if it is necessary to be delinquent on mortgage before applying for modification.

    I am facing hardship.and it looks like I will be behind my mortgage next month.

    Thank you in advance.

    1. Hello Erick,

      It depends upon the nature of the hardship and the investor. There is in fact no national standard for qualifying for a modification and it can vary dramatically with the guidelines established by the investor on your loan. In general though, you must be 60 days past due before you can be considered for a mortgage modification. The only major exception is in cases of what is called “Imminent Default”. Imminent Default is where you are not yet past due but can demonstrate that you are about to become past due because of specific circumstances, commonly referred to as the “Four D’s”: Death, Divorce, Disability or Disaster.

      You will need to talk to a NACA Home Save Counselor who can determine who the investor is on your loan and in turn determine what actions can be taken.

      Tim Trumble
      Online Operations, NACA

  6. Is it possible to purchase in another state ie: ny to georgia after qualifying? Can one show new employment in the new state after qualifying in order to purchase?

    1. Hello si618,

      Yes it is possible to buy in a different state through NACA. Please consult with your counselor for specifics on requirements.

      Tim Trumble
      Online Operations, NACA

  7. Hola me gustaría saber si los ingresos de seguro social cuentan cómo ingreso y si es posible participar En Naca si un solo miembro del hogar es quien está trabajando

    1. Hola Maribel Garcia,

      Sí, los ingresos del Seguro Social son ingresos aceptables para obtener una hipoteca. El número de personas en el hogar que están trabajando no es una consideración.

      Tim Trumble
      Online Operations, NACA

  8. Hi i registered with NACA 3 years ago. I had paid my fee online and after my appointment he charged me again. I called and sent him emails to let him know but he never responded nor refunded me. I tried over a span of a few months. I moved to Florida last year. I signed up for the achieve the dream event in sep or October. About a week before I got a call a from NC office and in talking she said my file was never transferred so they would not be able to help me at the event. I decided to stay in my rental. Well the day of the appt a couselor from the orlando office called me as scheduled. She gave me a list of things to do and collected my fee for 2021. She made me another appointment with a new counselor. Days before the appointment i tried reaching out and received no responses to my phone calls nor emails. She stood me up on my appointment. I called the office and they said she should have called me they will reach out to her. She called me about 6 hours later and said she couldn’t take my appointment because i need to pay the fee for last year. She said my account is locked until the fee is paid. I told her that i am up to date but for the sake of not arguing i will pay it again. And i did. She called me on time for that appointment and I had everything. She said that i had to work on my job for one more month before I could be approved. My appointment was this morning. I called her several times last week and emailed but again I got no response nor did she call. I called the office after Ibrealized she wasnt going to call and they chatted her and she said she was on a call and would call me when she got off. Of course she did not.

    1. Hello Jacquelyn Blades,

      We apologize for the confusion that has occurred. Please gather up proof of the dues payments you have made and submit them with a description of the situation and request for assistance to communications@naca.com.

      Tim Trumble
      Online Operations, NACA

  9. I’m trying to book an appointment online but it’s not letting me and the next appointment at my local office is December of next year!

  10. 2nd time purchasing with Naca. 1st home sold 2018. Been in the program for over a year. Got approval to purchase with NACA for last time. 2 time max. Now new counselor tells me that I can’t be in the program without 2nd level approval, but I already had that. I’ve already attended the event and had several counseling sessions, no issue. Now I have to wait another 2 months before speaking on the issue. Help!

  11. I am having an hard time understanding the NACA rule that applies to Priority and Non-Priority Members. My husband and I qualified for 359K, and we aren’t able to live where we want, but this rule doesn’t apply to Priority members. I should be able to live where I want to live, ESPECIALLY if I qualify. NACA’s purpose is to build low to moderate communities, help families purchase homes, and protect them from discrimination, but how when NACA is discriminating against families themselves. No one should be punished or forced to live in the SLUMS, GHETTO, or TRAILER PARK because other families income doesn’t match my family. This is wrong, and we will get to the bottom of this.

    1. Hi there, it’s inaccurate to assume NACA is forcing people to buy in “SLUMS, GHETTO, or TRAILER PARK.”
      Priority members can purchase any property within the MSA within the conforming loan limit.

      Please refer to the following resources for clarification on this topic –
      NACA Tutorial with In-House Realtor Andrea Washington: NACA Priority vs. Non-Priority
      NACA Purchase Workbook pg 7
      Also, please do a search & review of old forums posts on this topic.

      Hope that helps!

      Emina Becirovic,
      Digital & Social Media

  12. Hello I am having trouble having someone reach out to me. I was told by member services after nobody called for my appointment that my counselors I was shuffled between no longer are with NACA and that a Houston office is assisting with San Antonio members. I reached out a week ago and still haven’t heard anything. All my paperwork is in the action plan is up to date.

    1. Hello Maureen O’Donnell,

      A request has been sent to your counselor to contact you as soon as possible to address your questions. You should be contacted by the end of business tomorrow.

      Tim Trumble
      Online Operations, NACA

      1. I was never contacted by anyone. I do have a few questions I’d like to ask, tho.
        1. I am a little confused about the Occupancy requirements.
        2. does NACA put a lien on the property and what does it mean that NACA takes out a lien on the property?
        3. I was thinking of going through HUD and was told that I could take a pre-purchase home buyer’s education workshop through NACA and obtain an 8-hour certificate if I wanted to purchase a home else where. Is this true?
        4. How do you get the lien removed if there is a lien on your home after purchasing through NACA?

        1. Hello Coffees8993,

          NACA places a $25,000 lien on the house for the duration of the NACA mortgage. This lien is primarily to enforce the owner occupancy rule of the NACA program. the owner is required to live in the home as long as they still have the NACA mortgage in order to prevent property investors from abusing the NACA program to simply get a cheap mortgage. NACA’s program is dedicated to building strong communities through owner-occupied properties and this rule insures that the objectives of the program are met with each loan.

          The lien can be removed by paying off the loan or refinancing. However, with today’s incredibly low rates, you will find it virtually impossible to refi at a better rate. And since the lien realistically has no bearing on day-to-day life in your home, why would you want to go through the bother?

          While NACA’s workshops meet that requirement, they are specifically geared toward the NACA program, and HUD will force you into a down payment, closing costs and PMI as well as a higher interest rate than the NACA program.

          Tim Trumble
          Online Operations, NACA

          Tim Trumble

  13. I have a couple of questions about the occupancy requirement:
    1. I am currently single and would be the only person applying for the mortgage. However, if I were to get married in a few years or decide to move my parents in with me later that same year will that effect anything or do the mortage application/qualification requirements (where all occupants must apply/quailfy) only apply before closing?
    2. If I still live in the home but sometime in the future have a family member also come to live with me, am I able to charge them rent while they stay or will that be a violation (even though I am also still occupying the home)?

    1. Hello graco79,

      Once you have closed on the home you may have whomever you wish move in with you. We are only concerned that you are actually still in the home to abide by the owner occupancy requirement.

      Tim Trumble
      Online Operations, NACA

  14. Hi is there any way I could speak to someone about our MSA for our commuter town. MSA is low for our 2 large counties (Riverside) but where we live and the cities surrounding it are very high msa and we are only $60 over per month to not be priority. Our city is a commuter city and ppl from OC, SD and LA bc their communities cost an astronomical amount. At the workshop I asked about our situation and they did say we were the kind of ppl NACA is here to help but we are stuck. Also we are in a high cost area as well but not officially via the charts. There are 3 potential neighborhoods that we could buy in only bc they are multimillion dollar houses, senior houses and apartments surrounding housing. We already are commuting 25 mins to his work. Who can I talk to our MC said there was absolutely no way even if my husband took a pay cut since we are only $60 above. Please help we have a growing family and are trying to find our forever home.

    1. Hello Alexis LaForge,

      I’m afraid that the median household income figures for any given MSA are set in stone and not subject to debate or exception. The figures are set by the FFIEC (Federal Financial Institutions Examination Council), a multi-agency government department that sets standards for the financial industry. They are not set by NACA. Therefore the numbers we use are absolute until the FFIEC issues its annual update. Unfortunately, there simply is nobody with whom you can discuss your particular situation to seek some sort of exception. It’s a hard-and-fast line, and one dollar over the median is the same as one thousand dollars over the median.

      Tim Trumble
      Online Operations, NACA

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