We want to thank our members for their extreme patience over the last few weeks as we have had to close all NACA offices to the public and move to a work-from-home operational model during the pandemic.
During this time, local offices’ phone lines automatically rolled over to NACA Member Services, which became overloaded with thousands of phone calls. This caused members to have unavoidably long wait times to speak to a representative, for which we apologize.
However, we are thrilled to announce that as a first step toward getting our offices back open, our office admins and counselors are back to work in most local offices, meaning that calls to the local office will now be answered locally, eliminating the extreme wait times so many have experienced.
We invite our members to call their local NACA offices once again where applicable. This will allow you to both avoid and reduce the number of long waits to speak with a NACA representative.
Please note that all NACA appointments will still be conducted by videoconference for the foreseeable future. However, we are very happy to let you know that communicating with your local office by phone is an option once again.