We have received numerous reports lately of members being locked out of their NACA online files, which was an unexpected result of a recent system security upgrade.
If you are unable to access your NACA file online, please either call NACA Member Services at 425-602-6222 or email them at memberservice@naca.com from the email address we have in your NACA file. You will be issued a temporary password which will unlock your file and allow you to reset your permanent password.
Please also note that logging in has changed a bit. Now, when you enter your ID number, clicking on the “continue” button will then take you to a separate page to enter your password.
We apologize for the inconvenience.
Tim Trumble
Online Operations, NACA
ttrumble@naca.com
18 Comments
My members services number is locked again, the message tells me that I have used the wrong password, and this password came from NACA.
Another temporary password has just been issued to you by email.
Hi I received my NACA ID but not the password I haven’t been able to log in and complete my web file, what can I do?
Hello javiercastillo,
Please use the Live Chat function on the home page at http://www.naca.com to connect with a NACA rep who can help you.
Tim Trumble
Online Operations, NACA
ttrumble@naca.com
I am having problems getting my password, it is a month now since I attend the work shop and cannot get into my web account . I tried to used the password reset and member service send me a link to reset my password, the problem is that it does not work. I would like to get into my account please
Hello diceye,
We have located your file and sent you a temporary password by email.
Tim Trumble
Online Operations, NACA
ttrumble@naca.com
I cannot log into to retreive my file. have my ID but password link do not work . Internet explorer does not work either.
Hello csmith9323,
We have located your file and sent you a temporary password that should resolve your problems.
Tim Trumble
Online Operations, NACA
ttrumble@naca.com
I too am having serious issues with getting into my account for the FIRST time. How can my email be invalid. I get a error message saying use the email address I gave NACA…Well I got the emails so it must be correct. Please I just want to go through the program. I need to have my password issue corrected.
Hello NSS803718,
A temporary password has been sent to you in a separate email which should resolve your problem.
Tim Trumble
Online Operations, NACA
ttrumble@naca.com
Hi I received my NACA ID but not the password. I haven’t been able to log in. I tried to use the password reset but it doesn’t work.
Hello Carlos Galindo,
You have been sent a temporary password by email.
Tim Trumble
Online Operations, NACA
ttrumble@naca.com
I need to have my web file password reset. My ID is xxxxxxx and I also have a new e-mail address since I opened the file originally. It is xxxxxx.xxxxxxx@xxxxxxx.xxx
Thank You
Hello kyerra oglesby,
For security purposes, you will have to contact NACA Member Services at 425-602-6222 in order to properly verify your identity and get the information changed.
Tim Trumble
Online Operations, NACA
ttrumble@naca.com
Its impossible to get into my naca file. The reset password link is a joke. Please help
Please call NACA Member Services at 425-602-6222 for help in resetting your password and unlocking your file.
Tim Trumble
Online Operations, NACA
ttrumble@naca.com
Having problems logging in. I need a temporary password. Id# xxxxxxx
Please call NACA Member Services at 425-602-6222.
Tim Trumble
Online Operations, NACA
ttrumble@naca.com